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AIQUM Fails to Forward Alerts to Splunk Due to Maintenance Account Lockout

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Category:
active-iq-unified-manager
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om
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM) 9.X+
  • AIQUM configured to run external scripts
  • All OS platforms

Issue

  • AIQUM intermittently fails to forward alerts to a Splunk server, resulting in missed critical notifications.
  • AIQUM captures events but does not forward them as expected.
  • Rebooting the AIQUM instance temporarily resolves the issue, but it recurs after several days of operation.
  • Alerts are not received by Splunk even though AIQUM shows the event as active.
  • Maintenance account becomes locked.
Possible messages seen in logs:
  • WARN [ScriptExecutor-7] c.n.u.s.s.AuthenticationUtils(AuthenticationUtils.java:65) - Exception while sending a login request. 500 Internal Server Error: "ActiveIQ Unified Manager|Error Error 500 - Internal Server Error Please go back to the homepage and try again.". UM commands in the script file might fail to execute.INFO [ScriptExecutor-4] c.n.u.s.s.AlertScriptService(AlertScriptService.java:79) - Executing the script file with a null session idINFO [ScriptExecutor-4] c.n.u.s.s.AlertScriptService(AlertScriptService.java:108) - Script execution of file: netapp_splunk_forwarder.sh for EventID:208559 in progress..
    RbacUserManager: Account locked due to too many failed authentication attempts

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