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After upgrading to Active IQ Unified Manager 9.7P1 it fails to load with the error: "Unified Manager cannot be loaded. Try again later or contact your system administrator"

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active-iq-unified-manager
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om
Last Updated:

Applies to

Active IQ Unified Manager 9.7P1 (UM)

Issue

  • Upgrade completes successfully
  • After upgrade try to access the GUI gives the error Unified Manager cannot be loaded. Try again later or contact your system administrator
  • A refresh of the page then gives 404 - Not Found
  • This error is in the server_mega.log
    2020-08-11 12:56:43,933 ERROR [org.hibernate.engine.jdbc.spi.SqlExceptionHelper] (noncontinuous-event-purge-scheduler-0) (conn=8) Table 'ocum.managementstation' doesn't exist
    2020-08-11 13:00:00,165 ERROR [stderr] (alert-30) Exception in thread "alert-30" java.lang.NullPointerException
    2020-08-11 13:00:00,174 ERROR [stderr] (alert-31) Exception in thread "alert-31" java.lang.NullPointerException

 

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