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AIQUM 9.x Web GUI cannot be accessed while ocie and ocieau services are running

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active-iq-unified-manager
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Applies to

  • Active IQ Unified Manager (AIQUM) 9.18P2
  • Active IQ Unified Manager (AIQUM) 9.18P3

Issue

  • After installing AIQUM 9.18P2 on Windows, access to AIQUM Web GUI keep loading from a web browser.
  • The AIQUM services (ocie and ocieau) are confirmed to be running successfully by using status check cli mentioned in How to properly restart Active IQ Unified Manager services
  • access_log.log shows client browser version is Chrome/67.0.3396.99

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