Skip to main content
NetApp Knowledge Base

AIQUM 9.18 encounters an out-of-memory condition that causes the service to stop and become inaccessible

  1. Last updated
  2. Save as PDF
Views:
7
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

Applies to

ActiveIQ Unified Manager （AIQUM) 9.18

Issue

  • The journalcl.txt shows oom-killer events indicating that the Java process (ocie.service) is terminated due to memory exhaustion.

kernel: oom-kill:constraint=CONSTRAINT_NONE,nodemask=(null),cpuset=/,mems_allowed=0,global_oom,task_memcg=/system.slice/ocie.service,task=java,pid=1139484,uid=999
kernel: Out of memory: Killed process 1139484 (java) total-vm:7000784kB, anon-rss:3011720kB, file-rss:0kB, shmem-rss:0kB, UID:999 pgtables:6944kB oom_score_adj:0
systemd[1]: ocie.service: A process of this unit has been killed by the OOM killer.
systemd[1]: ocie.service: Failed with result 'oom-kill'.

  • Multiple ConfigAdvisorCLI processes are running concurrently in ps.out.txt,

jboss    4076354       1  0.0 Mar30    4 2023295 ?        00:13:18     4 564352 /opt/netapp/ocum/configadvisor/ConfigAdvisorCLI/ConfigAdvisorCLI --multiprocessing-fork tracker_fd=19 pipe_handle=25

  • The logs under /var/log/ocie/recording/AIQCASecureData/collected_log/ConfigAdvisorAIDE/Logs/JobLogs/XXXXXXXXX.log show errors such as:

Collection from <ONTAP_IP>_<AIQUM>_202311251252.0.files Failed with error - database is locked' Traceback (most recent call last): File "peewee.py", line 3237, in execute_sql
sqlite3.OperationalError: database is locked

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.