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AIQUM 9.18 Upgrade Fails on AVX-512 CPUs with MySQL Plugin Error

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Applies to

  • Active IQ Unified Manager 9.18 upgrade from 9.16.P2D23
  • Microsoft Windows Server 2025
  • Eclipse Temurin OpenJDK 17.0.15+6 bundled with the 9.18 installer
  • Intel Xeon Ice Lake processors with AVX-512 exposed to the guest
  • KVM virtual machine

Issue

  • Upgrade from Active IQ Unified Manager (AIQUM) 9.16.P2D23 to 9.18 fails and rolls back. Installer displays the following error:
    Setup failed to configure MySQL settings and will exit now. Try again.
  • Installation log records the following error:
    Length of required string is lesser than zero for MySQL password encryption. Aborting the installation.
  • Windows Application Event Log records MsiInstaller Event ID 1035 with status 1602:
    Reconfiguration success or error status: 1602
  • Windows Application Event Log may record Application Error Event ID 1001 for wildfly-service.exe.
  •  A Java crash log (hs_err_pid.log*) may be generated in the AIQUM installation directory containing:
    Internal Error (codeBuffer.cpp), guarantee(sect->end() <= tend) failed: sanity
  • Light Support Bundle generation from the Maintenance Console may also fail.

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