How to collect SnapCenter logs

Document ID

Document ID HO466

Answer ID

Answer ID 1030193

Published Date

Published Date 04/15/2019

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Categories

Categories SnapCenter

Description

The following are two data collection methods that are currently available for SnapCenter:

SnapGathers

SnapGathers performs a full data collection of SnapCenter Server, SnapCenter Plug-In hosts and/or VSC Servers (that are registered with SnapCenter) when run on each of the respective servers.

Individual job logs

Every operation in SnapCenter has a unique job ID, which can be seen in the ' Monitor' section of the SnapCenter GUI. Each job ID has its own corresponding set of logs, which can be downloaded directly from the SnapCenter GUI.

Procedure

Option 1 - SnapGathers - Full data collection.

Download the SnapGathers tool on the SnapCenter Server, SnapCenter Plug-In Servers (including SnapCenter Plug-in for Windows, SQL, VMware vSphere) and/or VSC Server.

SnapGathers, Support Data Collection utility for SnapX products on Microsoft Windows

Open Windows Explorer and extract the SnapGathers.zip file
Open a command prompt and navigate to the directory where the SnapGathers software was extracted

Example: cd C:Program FilesSnapGathers

Run the following command:

snapgathers 10
This will collect 10 days’ worth of logs from the server

Upload the data to NetApp

For more information on uploading data to NetApp, see KB 000029302: How to upload a file to NetApp

Option 2 - Individual Job Logs

Log in to the SnapCenter GUI using your SnapCenter account
Select the 'Monitor' tab from the left pane
Select the Job ID that requires data collection
Select the 'Download Logs' button near the upper right section of the SnapCenter GUI

You will then be prompted to save the job logs (in ZIP format) to your preferred location

Note: If you are unable to view the entire content of this article please log in to kb.netapp.com

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.

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