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ONTAP Tools for VMware vSphere (OTV) Shows 401 Unauthorized Error and Fails to List Storage Systems Due to Incorrect DNS Configuration

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virtual-storage-console-for-vmware-vsphere
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virt
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Applies to

  • ONTAP Tools for VMware vSphere (OTV) 9.13P1
  • Storage Replication Adapter (SRA) 9.13P1
  • NetApp ONTAP 9.15.1P6 (Cluster-Mode)
  • VMware vCenter 7.0.3
  • VMware Site Recovery Manager (SRM) 8.6.0
  • NetApp FAS2720A-HA-SSA systems

Issue

  • OTV UI displays: 401 Unauthorized Error when attempting to view or add storage systems
  • Storage systems previously configured are missing from the OTV interface
  • Attempts to add storage using cluster hostname or IP results in error stating the hostname/IP is not correct
  • Disaster recovery (DR) operations with SRM/SRA also fail

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