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What privileges do NetApp Support Site (NSS) users have

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Applies to

NetApp Support Site Users

Answer

Guest Access:

  • View profile information,
  • View support documentation
  • View public Knowledge Base Articles
  • View NSS FAQ
  • Open non-technical support cases

Customer Access:

  • Create non-technical and technical cases
  • Configure profile settings
  • View customer and public Knowledge Base Articles
  • View serial numbers
  • Update serial number information

Partner Access:

  • Ability to create, manage, and track support cases for end customers
  • Access to Partner Hub
  • Complimentary partner training resources to enhance their knowledge or skills

Support Admin Access:

  • Highest administrative role for Customer or Partner accounts
  • Manage install base via System Maintenance such as
    • Bulk serial number updates
    • Decommission systems
    • Manage Contacts

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.