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Why is a decommissioned serial number not found on NetApp Support Site(NSS)

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Applies to

  • NetApp Hardware Products
  • NetApp Software Products

Answer

  • When a system is decommissioned, its serial number is flagged as decommissioned in the backend systems and automatically removed from display on the NSS.
  • This ensures the serial number is excluded from the list of supported systems.
  • Once decommissioned, the serial number cannot be used for future support cases or inquiries. This is a standard procedure to maintain the accuracy and relevance of the support site data.

Additional Information

  •  To reactivate a decommissioned serial number, create a non technical case. 
  •  Once reactivated, the serial number can be registered again in NSS.

 

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