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When can NetApp not provide support for systems with valid entitlements/warranty

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Applies to

  • NetApp Customers
  • NetApp Partners
  • All NetApp Products

Answer

Customers may not receive support from NetApp even though they have valid Entitlements/Warranty.  Example reasons as described below and and fully explained in NetApps Support Services Terms:

  1. Wilful or negligent acts or omissions, accident, Force Majeure, or operation of the Hardware. 
  2. A SSD or Flash device has been used in excess of its rated life.
  3. Services have been performed by a person or entity other than NetApp or an authorized NetApp service representative in relation to the Hardware and Software without a prior agreement with NetApp.
  4. Power Surge or failure.
  5. Hardware subjected to fire suppression discharge.
  6. Customer having failed to provide suitable environment for the hardware as subscribed in the documentation(Hardware Universe).
  7. Issues due to cleaning or Cosmetic modification of the hardware.
  8. Hardware/Software products procured from an unauthorized NetApp Party.

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.