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Can a hard disk be degaussed before returning it to NetApp

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Applies to

  • NetApp Customers
  • NetApp Partners
  • NetApp Hardware
  • Part request (PREQ)

Answer

No, NetApp does not accept:

  • Degaussed drive returns
  • Physically damaged drives
  • Disassembled drives

NetApp encourages end-users to overwrite customer data prior to returning the product to NetApp

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.