How are SAP IB records updated by incoming AutoSupport messages?

Applies to

• AutoSupport
• SAP

Answer

• MANAGEMENT_LOG and PERFORMANCE AutoSupport messages and any AutoSupport message that is manually uploaded via Digital Advisor will not result in any SAP IB Record field update.
• The following SAP IB Record fields are updated by WEEKLY_LOG, USER_TRIGGERED, AOD_TRIGGERED, and some incidental AutoSupports if they result in case automation for example HDD failure.

1. Autosupport Section - all fields other than "Reason".  Including:
   1. Autosupport Status set to RECIEVING  (this is also set to NOT RECIEVING if there no qualifying AutoSupport message in 14 days)
   2. Host Name
2. System Configuration - all fields.  Including:
   1. OS Version
3. Cluster Details - all fields.  Including:
   1. Cluster Name
   2. Cluster UUID
   3. Cluster Serial No.
4. Oracle Identification - one field.
   1. System ID
5. Attachments
6. Partner Serial Numbers - two fields.
   1. Serial Number
   2. Verified HA Pair

• No other fields are updated by an AutoSupport. 
• Customers should register their systems correctly in NSS as per our published guidance to ensure information starts off correctly.  Subsequent

Additional Information

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