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NetApp Knowledge Base

Internal Users - How to create a proactive support case

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Applies to

All Products

Description

  • Internal NetApp teams such as GSSC or SAM may need to open proactive support cases on behalf of their customers
    • These cases are sometimes required by customers for change control purposes during software upgrades or other maintenance activities
  • NetApp Support Site technical limitations prevent the ability for an internal user to create a proactive support case via Elio.  Therefore, internal users need to follow the process below to open a proactive support case.