How long does it take for the changes to update at the serial number to reflect on Active IQ Page
Active IQ Page
This article describes the procedure that should be followed by the customer to update changes made at the serial number on Active IQ Page.
Unlike the Support Site, the changes made at the serial number level would not reflect immediately on 'Active IQ Page'. Any changes made in the database would reflect in these additional tools within 24 hours approximately, from the time changes are updated.
If the changes are not visible in the ASUP tool after 24 hours, create a non-technical case for the Data Management using the following link:
By selecting the category 'Service contracts>Service contract data discrepancies,' a case will be created and routed to the Support Contract Administration (SCA) team.