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    • Browser info mixed up
      https://kb.netapp.com/Legacy/SaaS_Backup/Browser_info_mixed_up
      Applies to • SaaS Backup for Microsoft Office 365 (SaaS) • Google Chrome Issue When a second browser window opened with login to the SaaS UI, the data is mixed up
    • How can we change serial number in NetApp SaaS Backup's Subscription setting ?
      https://kb.netapp.com/Legacy/SaaS_Backup/How_can_we_change_serial_number_in_NetApp_SaaS_Backup_s_Subscription_setting
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) Answer Please contact NetApp Technical Support and reference this article for further assistance. Additional Information
    • Will it be possible to restore from SaaS backups when the backed-up users are not licensed anymore?
      https://kb.netapp.com/Legacy/SaaS_Backup/Will_it_be_possible_to_restore_from_SaaS_backups_when_the_backed-up_users_are_not_licensed_anymore
      ​ ​ ​ Applies to SaaS Backup Microsoft Office 365 Answer Yes, current SaaS Backup version support restore operation of deprovisioned users. Additional Information Add your text here.
    • How can we implement our company policy, which requires changes for passwords?
      https://kb.netapp.com/Legacy/SaaS_Backup/How_can_we_implement_our_company_policy_which_requires_changes_for_passwords
      Applies to SaaS Backup for Microsoft Office 365 Description Due to security requirements, I had to change all service account passwords under O365 including zzz service account. Can I remove this acco...Applies to SaaS Backup for Microsoft Office 365 Description Due to security requirements, I had to change all service account passwords under O365 including zzz service account. Can I remove this account?
    • How to re-enable SaaS platform
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/How_to_re-enable_SaaS_platform
      Applies to NetApp Cloud Manager Description Customers who disabled SaaS platform ( a funtionality that existed on UI on earlier versions) may be prompted to contact Support if there is a need to activ...Applies to NetApp Cloud Manager Description Customers who disabled SaaS platform ( a funtionality that existed on UI on earlier versions) may be prompted to contact Support if there is a need to activate it again:
    • Why is it required to wait 7 days to purge SaaS user without a way to cancel the request?
      https://kb.netapp.com/Legacy/SaaS_Backup/Why_is_it_required_to_wait_7_days_to_purge_SaaS_user_without_a_way_to_cancel_the_request
      ​ ​ ​ Applies to SaaS Backup Microsoft Office 365 Answer It’s a failsafe mechanism for customer’s protection. Contact Technical Support to reverse the decision within 7 days. Additional Information "P...​ ​ ​ Applies to SaaS Backup Microsoft Office 365 Answer It’s a failsafe mechanism for customer’s protection. Contact Technical Support to reverse the decision within 7 days. Additional Information "Purging a user, site collection, or Office 365 group"
    • "The user's Drive not found" when listing unprotected SaaS OneDrive users
      https://kb.netapp.com/Legacy/SaaS_Backup/The_user_s_Drive_not_found_when_listing_unprotected_SaaS_OneDrive_users
      Applies to SaaS Backup for Microsoft Office 365 Microsoft OneDrive for Business (OD4B) Issue When listing unprotected OD4B users, The User's drive was not found warning is displayed on users who have ...Applies to SaaS Backup for Microsoft Office 365 Microsoft OneDrive for Business (OD4B) Issue When listing unprotected OD4B users, The User's drive was not found warning is displayed on users who have active OD4B drives
    • Backup history is empty for a Sharepoint Site
      https://kb.netapp.com/Legacy/SaaS_Backup/Backup_history_is_empty_for_a_Sharepoint_Site
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) Issue Backup history is empty for a Sharepoint Site
    • OneDrive error "The change token used has expired"
      https://kb.netapp.com/Legacy/SaaS_Backup/OneDrive_error_The_change_token_used_has_expired
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) OneDrive for Business (OD4B) Issue An OD4B backup job fails with the error: The change token used has expired.
    • Failed to connect to Exchange Server with SaaS Backup
      https://kb.netapp.com/Legacy/SaaS_Backup/Failed_to_connect_to_Exchange_Server_with_SaaS_Backup
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) Issue Failed to connect to Exchange Server - The SMTP address has no mailbox associated with it.
    • SaaS jobs cannot be cancelled and will soon overlap with new jobs
      https://kb.netapp.com/Legacy/SaaS_Backup/SaaS_jobs_cannot_be_cancelled_and_will_soon_overlap_with_new_jobs
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) Issue 2 long running jobs (21 hours) with an error message: We are currently experiencing a connectivity issue. Please retry later. The jobs cann...Applies to SaaS Backup for Microsoft Office 365 (SaaS) Issue 2 long running jobs (21 hours) with an error message: We are currently experiencing a connectivity issue. Please retry later. The jobs cannot be canceled and they will soon overlap with new jobs.