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    • https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Domain_Controller_not_responding_-_Resolution_Guide
      Applies to ONTAP 9 Description CIFS authentication fails and indicates that the domain controllers are not responding The following document is designed to assist you finding a solution based on what ...Applies to ONTAP 9 Description CIFS authentication fails and indicates that the domain controllers are not responding The following document is designed to assist you finding a solution based on what condition you are meeting
    • https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/CIFS_SMB_is_not_accessible_because_authentication_fails_when_secd.kerberos.clockskew_is_seen_in_EMS
      CIFS/SMB is not accessible because authentication fails when secd.kerberos.clockskew is seen in EMS Accessing shares through IP is successful, but attempting to do so via hostname (\\hostname) or FQDN...CIFS/SMB is not accessible because authentication fails when secd.kerberos.clockskew is seen in EMS Accessing shares through IP is successful, but attempting to do so via hostname (\\hostname) or FQDN (\\hostname.domain.com) fails. ERR : [    22] Unable to connect to any of the provided DNS servers ERR : [   104] Unable to connect to a7-6.cifs.lab.netapp.com through the 10.53.21.46 interface A packet trace is only needed from the client to confirm this - we'd see a KRB5 packet:
    • https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/CIFS_SMB_is_not_accessible_because_authentication_fails_when_the_DNS_alias_CNAME_is_not_configured_as_an_SPN
      Applies to ONTAP 9 CIFS Issue CIFS/SMB share is not accessible an impassable Windows credential prompt might appear Kerberos error EMS.log ERR : RESULT_ERROR_KERBEROS_C_PRINCIPAL_UNKNOWN:7507 in getKr...Applies to ONTAP 9 CIFS Issue CIFS/SMB share is not accessible an impassable Windows credential prompt might appear Kerberos error EMS.log ERR : RESULT_ERROR_KERBEROS_C_PRINCIPAL_UNKNOWN:7507 in getKrbInitCreds() at Common/SecLibrary/Src/GssapiCtx.cpp:676 ERR : getKrbInitCreds: Kerberos Error: (-1765328378) From Active Directory Domain Controller: C:\> setspn -L vserver FindDomainForAccount: DsGetDcNameWithAccountW failed! Cannot find account vserver