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    • How to reboot an Element storage node
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_reboot_an_Element_storage_node
      This article outlines the procedure to reboot a storage node that is running Element Software. In rare instances, it may be necessary to reboot a storage node that is running Element software. This s...This article outlines the procedure to reboot a storage node that is running Element Software. In rare instances, it may be necessary to reboot a storage node that is running Element software. This should be done only when needed and under the direction of NetApp Support.
    • PSOD with 'Internal Parity Error' on H410C
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/PSOD_with_Internal_Parity_Error_on_H410C
      Applies to NetApp H410C Purple screen of death (PSOD) BIOS version NA3.4 and lower Issue Compute node has PSOD with the following line: cpu53:32856290MCA: 130 UC Excp G5 B2 Sb200000000020005 A0 M0 P0/...Applies to NetApp H410C Purple screen of death (PSOD) BIOS version NA3.4 and lower Issue Compute node has PSOD with the following line: cpu53:32856290MCA: 130 UC Excp G5 B2 Sb200000000020005 A0 M0 P0/0 Internal Parity Error
    • AutoSupport Message: Correctable ECC memory error count crossed threshold on Memory controller
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/AutoSupport_Message__Correctable_ECC_memory_error_count_crossed_threshold_on_Memory_controller
      Applies to NetApp Element software 12.0 and above NetApp SolidFire SF-Series node NetApp H-series Issue Alert in NetApp SolidFire Active IQ: Error code: memoryEccThreshold Details: Correctable ECC mem...Applies to NetApp Element software 12.0 and above NetApp SolidFire SF-Series node NetApp H-series Issue Alert in NetApp SolidFire Active IQ: Error code: memoryEccThreshold Details: Correctable ECC memory error count crossed threshold on Memory controller: MemCtlr<#> SNMP alert: ECC RAM error: <#> Memory Error Memory Parity Error(<CPU_bank>) - Asserted BMC system event list (SEL): Memory <#> | Parity | Asserted or Memory <#> | Correctable ECC | Asserted
    • Unsupported drive detected alert occurs after drive failure
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Unsupported_drive_detected_alert_occurs_after_drive_failure
      Applies to NetApp Element software Issue On NetApp SolidFire Active IQ after drive failure: Error Code: hardwareConfigMismatch Details: Unsupported drive detected in slot x; drive statistics and healt...Applies to NetApp Element software Issue On NetApp SolidFire Active IQ after drive failure: Error Code: hardwareConfigMismatch Details: Unsupported drive detected in slot x; drive statistics and health information will be unavailable. The error does not occur before the drive failure The Element software is the supported version in NetApp Element software micro patch information
    • How to perform power drain on an Element storage node having IPMI/BMC issues
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_perform_power_drain_on_an_Element_storage_node
      How to power drain NetApp Element storage node.
    • How to remove a storage node from Element cluster
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_remove_a_storage_node_from_Element_cluster
      Applies to NetApp Element software Description This article describes how to remove a storage node from a cluster
    • Incorrect speed on management interfaces
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Incorrect_speed_on_management_interfaces
      Management interfaces (eth2 or eth3) Switch reporting incorrect speed setting (lower than 1Gbs) %EC-5-CANNOT_BUNDLE2: Gi3/0/8 is not compatible with Gi3/0/9 and will be suspended (speed of Gi3/0/8 is ...Management interfaces (eth2 or eth3) Switch reporting incorrect speed setting (lower than 1Gbs) %EC-5-CANNOT_BUNDLE2: Gi3/0/8 is not compatible with Gi3/0/9 and will be suspended (speed of Gi3/0/8 is 100M, Gi3/0/9 is 1000M) %EC-5-CANNOT_BUNDLE2: Gi3/0/11 is not compatible with Gi3/0/12 and will be suspended (speed of Gi3/0/11 is 10M, Gi3/0/12 is 1000M) Speed: Unknown (expected: 1000Mb/s) No alerts in NetApp SolidFire Active IQ (limited fault detection on management interfaces)
    • AutoSupport Message: Incorrect bond port counts detected
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/AutoSupport_Message__Incorrect_bond_port_counts_detected
      Error found in NetApp SolidFire Active IQ on NetApp Element version pre 12.0: Incorrect bond port counts detected on the Bond[X]G interfaces of nodes: {X}
    • How to benchmark performance on an Element cluster with fio
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_benchmark_performance_on_an_Element_cluster_with_fio
      Applies to NetApp Element software NetApp SolidFire storage nodes NetApp HCI storage nodes Description This article explains how to run performance tests on Element clusters with fio. There are many a...Applies to NetApp Element software NetApp SolidFire storage nodes NetApp HCI storage nodes Description This article explains how to run performance tests on Element clusters with fio. There are many alternative tools available but not all allow running the benchmark against multiple volumes. This is required for creating a realistic workload on multi tenant storage.
    • Credentials not accepted on BMC UI login screen for H610S
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Credentials_not_accepted_on_BMC_UI_login_screen_for_H610S
      Applies to NetApp H610S NetApp Element software 11.7 Issue Credentials not accepted on BMC UI login screen No error messages appearing After confirming the credentials a "Processing" message appears a...Applies to NetApp H610S NetApp Element software 11.7 Issue Credentials not accepted on BMC UI login screen No error messages appearing After confirming the credentials a "Processing" message appears and then returns to the login screen with blank fields The reset password option is not available wget/curl no-certificate working on port 80/443 netcat (nc -zvw5) on port 22/80/443 not working: Connection refused
    • Citrix pool master timeout on heartbeat volume during slice migration
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Citrix_pool_master_timeout_on_heartbeat_volume_during_slice_migration
      slice82[57705]: [UNCERR-3] [SCSIDevice] 22949 TSSocket-81 iscsitarget/SCSITask.cpp:664:Abort|srcid=3794 reqid=553648144 EIO-WARNING: cMaxSCSITaskLatencyAbortEventLimitMSec=20000 SCSITask: tag=18454937...slice82[57705]: [UNCERR-3] [SCSIDevice] 22949 TSSocket-81 iscsitarget/SCSITask.cpp:664:Abort|srcid=3794 reqid=553648144 EIO-WARNING: cMaxSCSITaskLatencyAbortEventLimitMSec=20000 SCSITask: tag=1845493776 sessionID=347892354770 volumeID=160 RawLUN=0x0 generation=0xf0cdd9e896c498e8 mTaskState=Enabled mCommandType=Write mVolumeBlockSize=512 mExpectedTransferLength=65536 mSCSITransferLength=65536 mActualTransferLength=65536 mScsiStatus=0xff mAborted=1 mAbortCompleted=0 mAbortReason=InitiatorSentAbor…