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    • S3 Client reports error when connecting to StorageGRID "Too many platform service messages are pending. Lower the request rate"
      https://kb.netapp.com/hybrid/StorageGRID/Protocols/Too_many_platform_service_messages__error_while_connecting_S3_client_to_StorageGRID
      Applies to StorageGRID 11.x Issue The following error is reported when trying to connect to StorageGRID via S3 client "Too many platform service messages are pending. Lower the request rate"
    • backend closed connection error when adding s3 bucket to Elasticsearch cluster
      https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/backend_closed_connection_error_when_adding_s3_bucket_to_Elasticsearch_cluster
      Applies to ONTAP 9 Elasticsearch Cluster Issue S3 transfer to bucket seems slow When trying to add a ONTAP S3 bucket to Elasticsearch cluster a error is returned { "ok": false, "message": "backend clo...Applies to ONTAP 9 Elasticsearch Cluster Issue S3 transfer to bucket seems slow When trying to add a ONTAP S3 bucket to Elasticsearch cluster a error is returned { "ok": false, "message": "backend closed connection" }
    • Unable to start up OnCommand Insight service with 404 error in web browser
      https://kb.netapp.com/data-mgmt/OCI_Kbs/Unable_to_start_up_OnCommand_Insight_service_with_404_error_in_web_browser
      To check, when entering https://locahost/cat/health and https://localhost/cat/indices (within the web browser) in the OCI server, the web page will either: oci-cluster.log (located in <installed_path>...To check, when entering https://locahost/cat/health and https://localhost/cat/indices (within the web browser) in the OCI server, the web page will either: oci-cluster.log (located in <installed_path>\SANscreen\program_data\elasticsearch\logs) shows all of the requests timing out with failures to delete indices. server-indexer.log (located in <installed_path>\SANscreen\wildfly\standalone\log) will show failures for the incremental indexer due to version conflicts during updates.
    • OnCommand Insight is unresponsive because Elasticsearch is out of memory
      https://kb.netapp.com/data-mgmt/OCI_Kbs/OnCommand_Insight_is_unresponsive_because_Elasticsearch_is_out_of_memory
      Applies to OnCommand Insight (OCI) 7.3.7 OCI is running as a Virtual Machine Issue The user interface of OCI is unresponsive
    • How to use Sanscreen Data Migration tool before upgrading to OCI 7.3.12 and above
      https://kb.netapp.com/data-mgmt/OCI_Kbs/How_to_use_Sanscreen_Data_Migration_tool_before_upgrading_to_OCI_7.3.12_and_above
      Sanscreen Data Migration tool needs to run on OCI server (Windows or Linux) before customer will upgrade to 7.3.12 and above from older versions There is one hop if we need to upgrade existing custome...Sanscreen Data Migration tool needs to run on OCI server (Windows or Linux) before customer will upgrade to 7.3.12 and above from older versions There is one hop if we need to upgrade existing customers who are on (7.3.0-7.3.4) first to (7.3.5-7.3.11) then run the migration tool and then upgrade to 7.3.12. So need to run the ES migration tool first before OCI 7.3.12 or above upgrade to identify and remove older indices
    • OnCommand Insight ElasticSearch service fails to start with an 'AccessDenied' exception
      https://kb.netapp.com/data-mgmt/OCI_Kbs/OnCommand_Insight_ElasticSearch_service_fails_to_start_with_an_AccessDenied_exception
      -rw-r--r--. 1 ocisys ocisys 214546 May 20 2020 acq_server.war -rw-r--r-- 1 ocisys ocisys 14 May 20 2020 acq_server.war.undeployed -rw-r--r--. 1 ocisys ocisys 2931228 May 20 2020 client.war -rw-r--r-- ...-rw-r--r--. 1 ocisys ocisys 214546 May 20 2020 acq_server.war -rw-r--r-- 1 ocisys ocisys 14 May 20 2020 acq_server.war.undeployed -rw-r--r--. 1 ocisys ocisys 2931228 May 20 2020 client.war -rw-r--r-- 1 ocisys ocisys 10 May 20 2020 client.war.undeployed -rw-r--r--. 1 ocisys ocisys 12512703 May 20 2020 compose.war -rw-r--r-- 1 ocisys ocisys 11 May 20 2020 compose.war.undeployed -rw-r--r--. 1 ocisys ocisys 2638149 May 20 2020 dwh-views.war -rw-r--r--. 1 ocisys ocisys 34339 May 20 2020 oci.war
    • ElasticSearch indexing failures cause performance issues in OnCommand Insight
      https://kb.netapp.com/data-mgmt/OCI_Kbs/ElasticSearch_indexing_failures_cause_performance_issues_in_OnCommand_Insight
      [2018-03-26T17:55:13,054][WARN ][o.e.c.a.s.ShardStateAction] [<datasource>] [oci-timeseries-qtree-2018-03-11][1] received shard failed for shard id [[oci-timeseries-qtree-2018-03-11][1]], allocation i...[2018-03-26T17:55:13,054][WARN ][o.e.c.a.s.ShardStateAction] [<datasource>] [oci-timeseries-qtree-2018-03-11][1] received shard failed for shard id [[oci-timeseries-qtree-2018-03-11][1]], allocation id [sSKYeTqNR46jrWY-rGw1XA], primary term [0], message [failed recovery], failure [RecoveryFailedException[[oci-timeseries-qtree-2018-03-11][1]: Recovery failed on {XXXXXXXX}{6HO5LMOIRYCEAWKINLSCIQ {TB2VITKTREOZQLBQLXWMIG}{127.0.0.1}{127.0.0.1:9310}]; nested: IndexShardRecoveryException[failed recov…
    • OCI WebUI produces a '404 Page Not Found' error and the performance acquisition for all data sources are failing
      https://kb.netapp.com/data-mgmt/OCI_Kbs/OCI_WebUI_produces_a_404_Page_Not_Found_error_and_the_performance_acquisition_for_all_data_sources_are_failing
      OCI WebUI produces a '404 Page Not Found' error OCI WebUI search takes a long time Performance acquisition for all data sources are failing Red indices files are present in the curl -XGET "localhost:9...OCI WebUI produces a '404 Page Not Found' error OCI WebUI search takes a long time Performance acquisition for all data sources are failing Red indices files are present in the curl -XGET "localhost:9200/_cat/indices" output CURL: curl -XGET "localhost:9200/_cat/indices" green open oci-timeseries-hv_datastore-2020-03-25 Q8bRvG9qR5aE0SPVdPOsBQ 1 0 45581 0 15.5mb 15.5mb green open oci-timeseries-hv_virtualdisk-2020-03-19 ASdDTSsOT429J0a2EWIVXw 1 0 519355 0 126.5mb 126.5mb