When notifyd uses SMTP to deliver an AutoSupport message, it provides normal response codes when successful, and when there are problems. Look for descriptive erorrs in the node's notifyd and messages...When notifyd uses SMTP to deliver an AutoSupport message, it provides normal response codes when successful, and when there are problems. Look for descriptive erorrs in the node's notifyd and messages logs, in autosupport history show output, and on the storage controller's console. Mailhost or notifyd log shows an SMTP error like 454 5.7.3 External client does not have permissions to submit to this server
In certain scenarios, AutoSupport data can be truncated on collection and delivery. Truncation can potentially hinder proactive and reactive support capabilities if certain content in an AutoSupport c...In certain scenarios, AutoSupport data can be truncated on collection and delivery. Truncation can potentially hinder proactive and reactive support capabilities if certain content in an AutoSupport collection is found to be missing. This might be because the content is too large to fit within the size budget constraints. Article details how to determine if AutoSupport data is being truncated, cause for the issue and steps to resolve the same.
Applies to ONTAP 9 Data ONTAP 7 and earlier Description This article describes the procedure that should be followed to troubleshoot AutoSupport message delivery when sent over HTTP or HTTPS.
In certain scenarios, AutoSupport data can be truncated on collection and delivery. Truncation can potentially hinder proactive and reactive support capabilities if certain content in an AutoSupport c...In certain scenarios, AutoSupport data can be truncated on collection and delivery. Truncation can potentially hinder proactive and reactive support capabilities if certain content in an AutoSupport collection is found to be missing. The manifest information of the AutoSupport message will include one of the following error collection codes: If a file collection is truncated because of a file-specific limit, the manifest status for this condition is collection-truncated-file-size-limit.
Applies to Clustered Data ONTAP 8 Data ONTAP 7 and earlier Description This article describes the procedure that should be followed to troubleshoot AutoSupport message delivery when using SMTP.
