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    • Where is the Element Multi-factor Authentication guide located?
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Where_is_the_Element_Multi-factor_Authentication_guide_located
      Applies to NetApp HCI Element 11.3 or later Multifactor Authentication (MFA) Multi-factor authentication Guide for NetApp HCI / Element. See the Multifactor Authentication in Element for specifics. Pl...Applies to NetApp HCI Element 11.3 or later Multifactor Authentication (MFA) Multi-factor authentication Guide for NetApp HCI / Element. See the Multifactor Authentication in Element for specifics. Please note: Starting with version 11.3, Element software supports using bearer tokens to authenticate API calls in addition to Basic authentication. Managing Multi-factor authentication Multi-factor authentication API methods API Reference Guide Configure Postman to run Element software APIs
    • SMBR fails after SC authentication with "No databases present"
      https://kb.netapp.com/Legacy/SMBR/SMBR_fails_after_SC_authentication_with_No_databases_present
      Applies to SnapCenter Server (SC) 4.3.1P2 Single Mailbox Recovery (SMBR) 8.3 Role-based access control (RBAC) Issue After entering SC authentication details under SMBR, error message appears. Error: "...Applies to SnapCenter Server (SC) 4.3.1P2 Single Mailbox Recovery (SMBR) 8.3 Role-based access control (RBAC) Issue After entering SC authentication details under SMBR, error message appears. Error: "No databases present. Please contact a technical support representatives."
    • Node and cluster UI are unavailable due to element-auth issue
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Node_and_cluster_UI_are_unavailable_due_to_element-auth_issue
      NetApp storage cluster running Element Software on one of these versions: User is unable to access per-node or cluster UI after adding new / replacement node to the cluster or after cluster power off/...NetApp storage cluster running Element Software on one of these versions: User is unable to access per-node or cluster UI after adding new / replacement node to the cluster or after cluster power off/on for maintenance. The sf-element-auth.info file shows that element auth is not in a ready state element-auth[20976]: plugin_base.Exceptions.ServiceUnavailableException: The Element API command returned an API server error: Change API constant to be at least 20846 bytes
    • Is it possible to use MFA for Cloud Manager login?
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/Is_it_possible_to_use_MFA_for_Cloud_Manager_login
      Applies to NetApp BlueXP NetApp Cloud Manager (connector) Multifactor Authentication (MFA) Federated access Answer When utilizing federated access, you can add MFA (at your company’s discretion) for h...Applies to NetApp BlueXP NetApp Cloud Manager (connector) Multifactor Authentication (MFA) Federated access Answer When utilizing federated access, you can add MFA (at your company’s discretion) for heightened security. For instructions see Federation Support Additional Information
    • How to recover lost Cloud Manager credentials
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/How_to_recover_lost_Cloud_Manager_credentials
      Applies to NetApp Cloud Manager (SaaS) NetApp Account (Cloud Central) Description A NetApp account (formerly Cloud Central account) provides multi-tenancy and enables you to organize users and resourc...Applies to NetApp Cloud Manager (SaaS) NetApp Account (Cloud Central) Description A NetApp account (formerly Cloud Central account) provides multi-tenancy and enables you to organize users and resources in isolated workspaces from within Cloud Manager.
    • Domain Controller not responding - Resolution Guide
      https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Domain_Controller_not_responding_-_Resolution_Guide
      Applies to ONTAP 9 Description CIFS authentication fails and indicates that the domain controllers are not responding The following document is designed to assist you finding a solution based on what ...Applies to ONTAP 9 Description CIFS authentication fails and indicates that the domain controllers are not responding The following document is designed to assist you finding a solution based on what condition you are meeting
    • Backup with cataloging under SCO fails with RMAN-04004 and ORA-01017 errors
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/Backup_with_cataloging_under_SCO_fails_with_RMAN-04004_and_ORA-01017_errors
      SnapCenter Plug-in for Oracle (SCO) When running a verification on an Oracle database Backup from SCO, shortly after starting up DBCC on the oracle instance, this output is seen: Activity 'Cataloging ...SnapCenter Plug-in for Oracle (SCO) When running a verification on an Oracle database Backup from SCO, shortly after starting up DBCC on the oracle instance, this output is seen: Activity 'Cataloging Backup' failed with error: Cataloging backup failed for <ORA_SID> with below error. CATALOG START WITH '/var/opt/snapcenter/sco/backup_mount/<SNAPSHOT_NAME>/.../archivelog/' NOPROMPT;]. RMAN-04004: error from recovery catalog database: ORA-01017: invalid username/password; logon denied
    • Authentication failure occurs when connecting to an ONTAP cluster via Commvault Array Management
      https://kb.netapp.com/Legacy/OnCommand_Suite/Authentication_failure_occurs_when_connecting_to_an_ONTAP_cluster_via_Commvault_Array_Management
      Applies to Commvault Array Management Clustered data ONTAP 9.5p6 Issue An Authentication error occurs when connecting from Commvault Array Management to an ONTAP cluster. Login via putty to the ONTAP ...Applies to Commvault Array Management Clustered data ONTAP 9.5p6 Issue An Authentication error occurs when connecting from Commvault Array Management to an ONTAP cluster. Login via putty to the ONTAP cluster works.
    • OCUM : LDAPs authentication fails due to sha-1 certificate
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/OCUM___LDAPs_authentication_fails_due_to_sha_1_certificate
      LDAPs does not function with a SHA-1 certificate and Unified Manager shows error ERROR [admin] [default task-34] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.n.c.u.a.e.ApplicationErro...LDAPs does not function with a SHA-1 certificate and Unified Manager shows error ERROR [admin] [default task-34] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.n.c.u.a.e.ApplicationErrorHandler] Cannot establish communication to the host IP-Adress over SSL The client and server cannot communicate, because they do not possess a common Algorithm
    • SMBR with SnapCenter authentication failed
      https://kb.netapp.com/Legacy/SMBR/SMBR_with_SnapCenter_authentication_failed
      Applies to SnapCenter Server (SC) Single Mailbox Recovery (SMBR) Issue SMBR with SnapCenter authentication failed and the below errors are reported in the UI Error: SMBR cant authenticate on SnapCente...Applies to SnapCenter Server (SC) Single Mailbox Recovery (SMBR) Issue SMBR with SnapCenter authentication failed and the below errors are reported in the UI Error: SMBR cant authenticate on SnapCenter Server Error: Command Open-SmConnection failed. Please contact a technical support representative Error: Authentication failed. If trying to connect to a remote Exchange Server, please provide a valid Exchange Server name or IP address when authenticating
    • How to find the vCenter user that is registered to OTV
      https://kb.netapp.com/data-mgmt/OTV/VSC_Kbs/How_to_find_the_vCenter_user_that_is_registered_to_OTV
      Applies to ONTAP tools for VMware vSphere vCenter Server Description How to find the vCenter user that is registered to OTV