Missing product labels can be obtained at UPS Returns On The Web typically 24 hours after or later after the PREQ was delivered. Note: After entering the PREQ number, if the website says Invalid PREQ#...Missing product labels can be obtained at UPS Returns On The Web typically 24 hours after or later after the PREQ was delivered. Note: After entering the PREQ number, if the website says Invalid PREQ#/Country, then please try again after 24 hrs. It can take up to 24 - 48 hours for the PREQ number to get updated on the website. Please contact UPS for collection on the telephone number provided in the AWB and quote NetApp account number ”167-389”.