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    • https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Serial_port_is_not_responding
      Applies to FAS2700 Issue Serial port is not responding The same serial cable works for partner node
    • https://kb.netapp.com/Legacy/NetApp_HCI/OS/Which_serial_console_cable_can_be_used_for_HCI_SF_products
      Applies to NetApp H-series nodes NetApp SolidFire SF-Series nodes Answer SolidFire SF-Series and H-series nodes nodes do not support any functionality through a node’s RS-232 serial port and don’t hav...Applies to NetApp H-series nodes NetApp SolidFire SF-Series nodes Answer SolidFire SF-Series and H-series nodes nodes do not support any functionality through a node’s RS-232 serial port and don’t have serial consoles like the other products do. So no serial consoles cables are available for these models. Onboard VGA port for a monitor and USB port for a keyboard can be used for deployment purposes. Additional Information additionalInformation_text
    • https://kb.netapp.com/Legacy/ONTAP/7Mode/System_Console_session_via_the_Service_Processor_corrupted_by_serial_console_port
      â–’Files /cfcard/x86_64/freebsd/image2/VERSION and /var/VERSION differ Waiting for PIDS: /usr/sbin/rpcbind 908wâ–’â–’wâ–’â–’â–’â–’w{â–’â–’â–’wâ–’â–’â–’{â–’â–’â–’â–’â–’{â–’â–’â–’â...â–’Files /cfcard/x86_64/freebsd/image2/VERSION and /var/VERSION differ Waiting for PIDS: /usr/sbin/rpcbind 908wâ–’â–’wâ–’â–’â–’â–’w{â–’â–’â–’wâ–’â–’â–’{â–’â–’â–’â–’â–’{â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’wâ–’wâ–’â–’â–’â–’â–’â–’â–’â–’â–’â–’{â–’â–’â–’{â–’â–’â–’â–’â–’â–’{â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’{â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–’â–…
    • https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/Console_cable_only_attached_to_the_node_may_cause_health_alerts_prevent_SP_access_and_prevent_failover
      Not able to SSH into the SP or BMC using any account (no response) In the "top" subsection, find the getty process (will be ngetty or agetty depending on ONTAP version) and look for signs of serial po...Not able to SSH into the SP or BMC using any account (no response) In the "top" subsection, find the getty process (will be ngetty or agetty depending on ONTAP version) and look for signs of serial port activity and a possible serial port overload condition (as indicated by high CPU%): In the "top" or "uptime" subsections, look at the values of "load average". The three values highlighted above represent the load averages of the SP over the last 1, 5 and 15 minutes, respectively.
    • https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/What_baud_rate_do_NetApp_controller_serial_console_connections_support
      ONTAP platforms support 9600 or 115200 baud rates depending on the platform model. All new NetApp controllers operate at 115200 baud 1 . The change was first made on the FAS8200 and AFF A300 platforms...ONTAP platforms support 9600 or 115200 baud rates depending on the platform model. All new NetApp controllers operate at 115200 baud 1 . The change was first made on the FAS8200 and AFF A300 platforms in BIOS release 10.0 The speed is hard-coded into the BIOS of the motherboard Refer to HWU to locate the console port and confirm the Baud rate for your specific platform The following is a collection of Knowledge articles that will assist you in finding your resolution.