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    • O365 Groups backup fails with no user mailbox
      https://kb.netapp.com/Legacy/SaaS_Backup/O365_Groups_backup_fails_with_no_user_mailbox
      Applies to NetApp SaaS Backup for Microsoft 365 (SB) Office 365 Groups (O365 Groups) Issue Office 365 Groups backup fails with the below error: Backup cannot be completed as there is no user with mail...Applies to NetApp SaaS Backup for Microsoft 365 (SB) Office 365 Groups (O365 Groups) Issue Office 365 Groups backup fails with the below error: Backup cannot be completed as there is no user with mailbox to be impersonated
    • How can we implement our company policy, which requires changes for passwords?
      https://kb.netapp.com/Legacy/SaaS_Backup/How_can_we_implement_our_company_policy_which_requires_changes_for_passwords
      Applies to SaaS Backup for Microsoft Office 365 Description Due to security requirements, I had to change all service account passwords under O365 including zzz service account. Can I remove this acco...Applies to SaaS Backup for Microsoft Office 365 Description Due to security requirements, I had to change all service account passwords under O365 including zzz service account. Can I remove this account?
    • SaaS Backup reaches maximum number of restore limits in 24 hours
      https://kb.netapp.com/Legacy/SaaS_Backup/SaaS_Backup_reaches_maximum_number_of_restore_limits_in_24_hours
      Applies to SaaS Backup for Office 365 Issue When attempting to perform multiple restores, you may see the error - Error while performing restore operation. Exceeded the number of jobs allowed in rolli...Applies to SaaS Backup for Office 365 Issue When attempting to perform multiple restores, you may see the error - Error while performing restore operation. Exceeded the number of jobs allowed in rolling 24 hours window.
    • Token refresh failed. Please contact NetApp support. Failed to retrieve authentication information
      https://kb.netapp.com/Legacy/SaaS_Backup/Token_refresh_failed._Please_contact_NetApp_support._Failed_to_retrieve_authentication_information
      Applies to SaaS Backup for Microsoft Office 365 Description SaaS Backup shows the following error message: Token refresh failed. Please contact NetApp support. Failed to retrieve authentication inform...Applies to SaaS Backup for Microsoft Office 365 Description SaaS Backup shows the following error message: Token refresh failed. Please contact NetApp support. Failed to retrieve authentication information.
    • SaaS backup report lists the error: Object reference not set to an instance of an object
      https://kb.netapp.com/Legacy/SaaS_Backup/SaaS_backup_report_lists_the_error__Object_reference_not_set_to_an_instance_of_an_object
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) Issue SaaS backup report shows the error: Object reference not set to an instance of an object
    • Cannot enable modern authentication with an O365 global admin account
      https://kb.netapp.com/Legacy/SaaS_Backup/Cannot_enable_modern_authentication_with_an_O365_global_admin_account
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) Issue Can not enable modern authentication with an Office 365 global admin account, received an error: User authentication or authorization faile...Applies to SaaS Backup for Microsoft Office 365 (SaaS) Issue Can not enable modern authentication with an Office 365 global admin account, received an error: User authentication or authorization failed
    • Onedrive restore failure at 0 percent
      https://kb.netapp.com/Legacy/SaaS_Backup/Onedrive_restore_failure_at_0_percent
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) Issue Error in SaaS Backup: There was an error during the request
    • OneDrive backup fails with error Cannot insert duplicate key in unique index '_id'
      https://kb.netapp.com/Legacy/SaaS_Backup/OneDrive_backup_fails_with_error_Cannot_insert_duplicate_key_in_unique_index_id
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) OneDrive (OD4B) Backup Issue OD4B backup fails with the error Cannot insert duplicate key in unique index '_id'
    • How to find a deprovisioned mailbox
      https://kb.netapp.com/Legacy/SaaS_Backup/How_to_find_a_deprovisioned_mailbox
      Applies to SaaS Backup for Microsoft Office 365 (SaaS) Answer From the SaaS UI Dashboard, click Services on the left navigation pane. In the desired service, click the number of unprotected items. Cli...Applies to SaaS Backup for Microsoft Office 365 (SaaS) Answer From the SaaS UI Dashboard, click Services on the left navigation pane. In the desired service, click the number of unprotected items. Click the Deprovisioned tab. Additional Information
    • OneDrive backups fail with "User drive does not exist" error
      https://kb.netapp.com/Legacy/SaaS_Backup/OneDrive_backups_fail_with_User_drive_does_not_exist_error
      Applies to SaaS Backup Issue SaaS Backup jobs for OneDrive fail for user drives with error, "User drive does not exist".