Note: In the event of technical difficulty during onsite replacement request the Cisco field engineer to escalate with Cisco Virtual Internetworking Support Engineering (VISE). SupportEdge entitlement...Note: In the event of technical difficulty during onsite replacement request the Cisco field engineer to escalate with Cisco Virtual Internetworking Support Engineering (VISE). SupportEdge entitlement from NetApp does not extend to Cisco hardware and software support or onsite troubleshooting, as Cisco products are covered under their own distinct support agreements
Provide onsite parts and labor from the time the Service Provider TAC has determined a replacement is required and confirmed dispatch with the customer The onsite technician with the assistance from t...Provide onsite parts and labor from the time the Service Provider TAC has determined a replacement is required and confirmed dispatch with the customer The onsite technician with the assistance from the customer will ensure the switch contains the appropriate firmware and will restore any port licenses previously installed on the failed switch