Field Support Request (FSR) A FSR (Field Support Request) is a support work order for a Field Support Engineer/Solution Support Engineer It is similar to FSO (Field Support Order), but it is assigned ...Field Support Request (FSR) A FSR (Field Support Request) is a support work order for a Field Support Engineer/Solution Support Engineer It is similar to FSO (Field Support Order), but it is assigned specifically to FSE/SSE for various reasons (skills, sensitivity, etc.) The FSE/SSE need to accept or decline the FSR (via Mail/SMS) according to his availability Tip: First contact the FSE/SSE before sending the FSR to validate availability and to coordinate the action plan execution
Applies to Non-FAS/AFF systems Description How to determine End of Support (EOS) date of a platform if there is no information in the SAM report. Platform EOS data is missing from SAM report data sour...Applies to Non-FAS/AFF systems Description How to determine End of Support (EOS) date of a platform if there is no information in the SAM report. Platform EOS data is missing from SAM report data source. Systems not identical to parts listed on End of Availability (EOA) Customer Product Communique (CPC) will not get EOS date because they didn't go EOA.
Applies to Active IQ Digital Advisor Description This procedure explains how to make and review "Delivery And Logistics" tab from Digital Advisor Health Assesssment report
Applies to ActiveIQ StorageGRID Description The following article outlines using ActiveIQ Digital Advisor to validate the health of your StorageGRID Platform
SAM covered accounts will have a SAM Account SharePoint created which is accessible here. This location includes key account information, P1 escalation procedures, SAM and Backup SAM information, SAM ...SAM covered accounts will have a SAM Account SharePoint created which is accessible here. This location includes key account information, P1 escalation procedures, SAM and Backup SAM information, SAM reports, upgrade plans and other content. The Account SharePoint should contain the following content at a minimum: Ensure content in the Account SharePoint list here is kept up to date. SAM Access Only : SAM SharePoint Update Process
Applies to Active IQ Digital Advisor Description This procedure explains how to generate and review the "Executive Summary" (PPT) as part of Active IQ Health Assessment for SAM/CSM.
Applies to SAMs CTAMs Account Teams Support Description L1 vendor TSEs and Managers are not listed in reporting structure in the NetApp Hierarchy since they are not direct employees As such, the L1 TS...Applies to SAMs CTAMs Account Teams Support Description L1 vendor TSEs and Managers are not listed in reporting structure in the NetApp Hierarchy since they are not direct employees As such, the L1 TSEs and managers all show as direct reports of the regional NetApp Program Managers This guide will show you how to find the TSE's direct manager using the NetApp CED
Applies to SAM Pulse reports AIQ Risk reporting Answer Go to the Enterprise Business Analytics (EBA) dashboard for periodically updated status information on the importing of weekly and daily ASUP dat...Applies to SAM Pulse reports AIQ Risk reporting Answer Go to the Enterprise Business Analytics (EBA) dashboard for periodically updated status information on the importing of weekly and daily ASUP data including the ETA for incomplete imports. Click on the second tab "Tier 1 ASUP SP & SAM Refresh Status" to see the specific status for the SAM SP and Risk data. Additional Information
