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    • How to RTFI a NetApp HCI node or Storage Node using a USB key
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_RTFI_a_NetApp_HCI_node_or_Storage_Node_using_a_USB_key
      The only way to reset an existing ESXi installation starting with NetApp HCI 1.6+ is to use the Factory Reset option from the Compute TUI It is recommended to use Linux dd command to do a raw copy of ...The only way to reset an existing ESXi installation starting with NetApp HCI 1.6+ is to use the Factory Reset option from the Compute TUI It is recommended to use Linux dd command to do a raw copy of the Compute BootStrap OS ISO image onto the USB key Note: due to the larger size of the compute ISO image, it is possible that RTFI may show failures if the USB key is created using 3rd party USB creator applications.
    • HCI - NDE Fails during vCenter install
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCI_-_NDE_Fails_during_vCenter_install
      Applies to HCI Compute Hypervisor and Plug-in HCI Deployment Engine/Monitoring Agent Issue Troubleshooting HCI NDE failure for vCenter install. During NDE deployment, vCenter installation fails as see...Applies to HCI Compute Hypervisor and Plug-in HCI Deployment Engine/Monitoring Agent Issue Troubleshooting HCI NDE failure for vCenter install. During NDE deployment, vCenter installation fails as seen in the screenshot below:
    • HCI Scale Fails with: The deployment cannot start because an operation is in progress on this installation
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCI_Scale_Fails_with__The_deployment_cannot_start_because_an_operation_is_in_progress_on_this_installation
      Applies to NetApp HCI NetApp Deployment Engine (NDE) Issue Attempting to expand HCI with NDE (NetApp Deployment Engine) EasyScale fails with error "The deployment cannot start because an operation is ...Applies to NetApp HCI NetApp Deployment Engine (NDE) Issue Attempting to expand HCI with NDE (NetApp Deployment Engine) EasyScale fails with error "The deployment cannot start because an operation is in progress on this installation"
    • NetApp HCI Compute Node Scale fails with network settings error
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/NetApp_HCI_Compute_Node_Scale_fails_with_network_settings_error
      2018-10-12T01:10:09.805160Z | 22709 | 1516248645 | MainProcess-MainThread | inventory_network:338 | INFO | VDS port groups: found 0 HCI port groups out of 4 port groups 2018-10-12T01:10:09.805810Z | 2...2018-10-12T01:10:09.805160Z | 22709 | 1516248645 | MainProcess-MainThread | inventory_network:338 | INFO | VDS port groups: found 0 HCI port groups out of 4 port groups 2018-10-12T01:10:09.805810Z | 22709 | 1516248646 | MainProcess-MainThread | inventory_network:381 | WARNING | VDS port groups: did not find expected HCI port groups 2018-10-12T01:10:09.806402Z | 22709 | 1516248647 | MainProcess-MainThread | inventory_network:618 | INFO | VDS is not HCI or no HCI VDS portgroups found
    • HCI NDE deployment failing to join vCenter at 99 percent
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCI_NDE_deployment_failing_to_join_vCenter_at_99_percent
      Applies to NetApp HCI Issue When running NDE to join compute hosts to existing vCenter the deployment fails at step "Setting up vCenter" with 99% The following error messages can be observed from nde....Applies to NetApp HCI Issue When running NDE to join compute hosts to existing vCenter the deployment fails at step "Setting up vCenter" with 99% The following error messages can be observed from nde.log after attempting to update the value for "Syslog.global.logDir": A general system error occurred: Internal error
    • How to power off and power on a NetApp HCI system
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_power_off_and_power_on_a_NetApp_HCI_system
      Applies to NetApp HCI H series storage nodes H series compute nodes Description This article describes the procedure to power off and power on a NetApp HCI cluster.
    • NetApp Deployment Engine (NDE) fails at 99 percent during mNode configuration in NetApp HCI 1.7
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/NetApp_Deployment_Engine_NDE_fails_at_99_percent_during_mNode_configuration_in_NetApp_HCI_1_7
      Applies to NetApp HCI 1.7 NetApp Deployment Engine (NDE) SolidFire Management Node (mNode) Issue During NetApp HCI 1.7 cluster deployment, mNode installation fails at 99%.
    • Requirements for HCI Scale to work in NDE
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/Requirements_for_HCI_Scale_to_work_in_NDE
      When trying to add a new compute node to an existing NetApp HCI installation using the NetApp Deployment Engine and the system reports the error message "Your network could not be detected. Ensure tha...When trying to add a new compute node to an existing NetApp HCI installation using the NetApp Deployment Engine and the system reports the error message "Your network could not be detected. Ensure that this is the datacenter and cluster associated with your vCenter instance.", use the information below to narrow down what the unsupported configuration is. However, only one can be the management vmk, one can be the vmotion vmk, and two for the storage connection.
    • HCI NDE error of incompatible node version when selecting inventory
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCI_NDE_error_of_incompatible_node_version_when_selecting_inventory
      Applies to NetApp HCI Issue When attempting to select inventory on NetApp Deployment Engine (NDE) during HCI installation or scaling attempts the node is marked red and an error message with incompati...Applies to NetApp HCI Issue When attempting to select inventory on NetApp Deployment Engine (NDE) during HCI installation or scaling attempts the node is marked red and an error message with incompatible node version is displayed upon hovering the alert: "The software version on this node is not compatible with the node running NetApp Deployment Engine"
    • NetApp HCI Compute Nodes are missing/ not detected in ActiveIQ
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/NetApp_HCI_Compute_Nodes_are_missing_not_detected_in_ActiveIQ
      Applies to NetApp HCI NDE 1.3 and below HCI Deployment Engine/Monitoring Agent Issue Compute Nodes are not listed/detected in ActiveIQ. mNode UI --> Alert Monitor shows all fields are configured for s...Applies to NetApp HCI NDE 1.3 and below HCI Deployment Engine/Monitoring Agent Issue Compute Nodes are not listed/detected in ActiveIQ. mNode UI --> Alert Monitor shows all fields are configured for sending data to ActiveIQ
    • HCI NDE fails with "The vcenter server is not valid" error when trying to add storage or compute node
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCI_NDE_fails_with_The_vcenter_server_is_not_valid_error_when_trying_to_add_storage_or_compute_node
      When expanding a NetApp HCI system with NDE and trying to add one compute node to the existing cluster, you may experience a failure with the "The vCenter Server is not valid" error being generated du...When expanding a NetApp HCI system with NDE and trying to add one compute node to the existing cluster, you may experience a failure with the "The vCenter Server is not valid" error being generated during the phase when compute nodes are added to the initial ESXi cluster. File "sfprime/vmware/management.py", line 1232, in expiration Concurrently, vCenter will show the license as present in the Licenses tab but with "Never" in the "Expiration" column.