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    • How to check if persistent volumes are enabled
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_check_if_persistent_volumes_are_enabled
      Applies to NetApp HCI NetApp SolidFire NetApp Element Software Description How to confirm if persistent volumes are enabled
    • Does SolidFire master node failure cause service outage?
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Does_SolidFire_master_node_failure_cause_service_outage
      Applies to Netapp Element Software Answer If the master node is failed, new master node will be selected and the primaries of this original master node will be moved(re-directed) to other normal nodes...Applies to Netapp Element Software Answer If the master node is failed, new master node will be selected and the primaries of this original master node will be moved(re-directed) to other normal nodes. In general, a master node failure will not causes service outage. In special case if the detailed investigation is required, start from KB Troubleshooting SolidFire Element OS. Note: The KB requires Partner access level. Additional Information additionalInformation_text
    • How to test connectivity between Element nodes using iperf3
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_test_connectivity_between_Element_nodes_using_iperf3
      Applies to NetApp Element software 10.2 and later Description This article describes the procedure that should be followed to test bandwidth capacity. This can also be useful for testing connectivity ...Applies to NetApp Element software 10.2 and later Description This article describes the procedure that should be followed to test bandwidth capacity. This can also be useful for testing connectivity between nodes at different sites for replication.
    • ActiveIQ reports cluster as healthy but Element API shows disk failed or node offline error
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/ActiveIQ_reports_no_problem_on_cluster_but_Element_API_report_disk_failed_nodeoffline
      Applies to NetApp SolidFire ActiveIQ NetApp Element OS 12.3.x Issue AIQ shows the cluster as healthy but customer will get disk failed or node offline reports while running Element API for ListService...Applies to NetApp SolidFire ActiveIQ NetApp Element OS 12.3.x Issue AIQ shows the cluster as healthy but customer will get disk failed or node offline reports while running Element API for ListServices : curl -k -s -u admin:'<admin name>' https://HCI-CLuster/json-rpc/9.0?method=ListServices The expected API output with error is given below:
    • Unable to login newly deployed mNode via SSH or Web UI
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Unable_to_login_newly_deployed_mNode_via_SSH_or_Web_UI
      Applies to Element OS Management Node Issue Unable to login newly deployed mNode via SSH or Web UI
    • Element OS Snapmirror to ONTAP error Failed to start transfer
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Element_OS_Snapmirror_to_ONTAP_error_Failed_to_start_transfer
      Applies to NetApp Element software ONTAP SnapMirror Issue Failed to start SnapMirror transfer, error displayed in ONTAP SnapMirror status: Failed to start transfer. (Replication engine error)
    • What logs are helpful for volume unavailable on Oracle DB/RAC?
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/What_logs_are_helpful_for_volume_unavailable_on_Oracle_DB_or_RAC
      Applies to Oracle DB/RAC NetApp Element software To triage the issue, gather the following around the time of the reported issue: Host OS logs Oracle AWR report Database alert log ASM alert log CRS an...Applies to Oracle DB/RAC NetApp Element software To triage the issue, gather the following around the time of the reported issue: Host OS logs Oracle AWR report Database alert log ASM alert log CRS and CSS logs (only for RAC) Additional Information This set of data provides the following information: What was the work done during the trouble How long that work took to do Histogram of I/O response times Any I/O failures that were observed by: Any iSCSI recovery processing executed by the host OS
    • Adding a VLAN tag to the storage interface resulted in nodeOffline
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Adding_a_VLAN_tag_to_the_storage_interface_resulted_in_nodeOffline
      Applies to NetApp Element software 9.0 and later Issue NodeOffline occurred due to network connectivity issues. 2022-03-29T16:27:54.649Z Error node ID # Cluster_name 0 Yes 2022-03-29T16:36:17.686Z nod...Applies to NetApp Element software 9.0 and later Issue NodeOffline occurred due to network connectivity issues. 2022-03-29T16:27:54.649Z Error node ID # Cluster_name 0 Yes 2022-03-29T16:36:17.686Z nodeOffline The SolidFire Application cannot communicate with Storage node having node ID #.
    • SolidFire FibreChannel network performance degradation
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/SolidFire_FibreChannel_network_performance_degradation
      Applies to NetApp SolidFire FibreChannel nodes Issue After network event (maintenance, outage, etc), FC hosts report downlinks or slow throughput. No errors/alerts on SolidFire cluster UI page
    • How to check Element cluster UI certificate expiration date
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_to_check_Element_cluster_UI_certificate_expiration_date
      Applies to Element Software NetApp HCI Description How to verify expiration date of cluster UI certificate
    • Element Software Download Agreement Boxes Greyed Out
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Element_Software_Download_Agreement_Boxes_Greyed_Out
      Applies to NetApp Element Software NetApp HCI Software Description After revisiting the NetApp Element Software download page from any type of web browser and selecting your desired version to downloa...Applies to NetApp Element Software NetApp HCI Software Description After revisiting the NetApp Element Software download page from any type of web browser and selecting your desired version to download, the next page disclaimer boxes " I have read the Caution/MustRead " and " I have read the Enduser License Agreement " are greyed out not allowing the boxes to be checked off.