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    • Classification scan not working
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Data_Sense/Classification_scan_not_working
      Applies to BlueXP Classification Data Sense Issue Classification is no longer scanning drives or files and is showing: No access
    • Blue XP Classification error "Failed to Load Data Sense Status. Data Sense instance is stopped"
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Data_Sense/Blue_XP_Classification_error_Failed_to_Load_Data_Sense_Status_Data_Sense_instance_is_stopped
      Applies to Blue XP Classification (formerly Data Sense or Cloud Compliance) Blue XP Connector (formerly Cloud Manager) Issue Newly installed Classification (Data Sense) instance is unable to communica...Applies to Blue XP Classification (formerly Data Sense or Cloud Compliance) Blue XP Connector (formerly Cloud Manager) Issue Newly installed Classification (Data Sense) instance is unable to communicate with Blue XP connector. Failed to Load Data Sense Status. Data Sense instance is stopped
    • Your browser could not reach the Data Connector
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Data_Sense/Your_browser_could_not_reach_the_Data_Connector
      Applies to NetApp Data Sense Cloud Compliance NetApp Cloud Manager Issue Trying to install the Data Sense software on on-prem linux host will fail with the following error: Your browser could not reac...Applies to NetApp Data Sense Cloud Compliance NetApp Cloud Manager Issue Trying to install the Data Sense software on on-prem linux host will fail with the following error: Your browser could not reach the Data Connector
    • Cloud Data Sense - On-premise ONTAP shares missing
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Data_Sense/Cloud_Data_Sense_-_On-premise_ONTAP_shares_missing
      Applies to Cloud Data Sense Cloud Manager On-premise ONTAP system Issue Cloud Data Sense is missing shares from On-premise ONTAP system.
    • How to manually collect Classification logs
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Data_Sense/How_to_manually_collect_Data_Sense_Compliance_Classification_logs
      Applies to BlueXP Classification Description There is a built in script on the Classification VM that will manually zip up the Classification logs. This script takes all the logs and zips them into a ...Applies to BlueXP Classification Description There is a built in script on the Classification VM that will manually zip up the Classification logs. This script takes all the logs and zips them into a single file in the /tmp directory with filename datasense_logs_<date>.zip
    • Classification installation fails due to unsupported Ubuntu version 24.04
      https://kb.netapp.com/Cloud/Cloud_Volumes_ONTAP/Classification_installation_fails_due_to_unsupported_Ubuntu_version_24.04
      Applies to BlueXP Classification (Formally Cloud Data Sense) Issue In the pre-requisites summary for the pre-checks in Data Sense, it fails with the following error: Operating system: Ubuntu 24.04 -> ...Applies to BlueXP Classification (Formally Cloud Data Sense) Issue In the pre-requisites summary for the pre-checks in Data Sense, it fails with the following error: Operating system: Ubuntu 24.04 -> You are using an unsupported operating system, please refer to documentation to view supported operating systems
    • Failed to Load Data Sense Status - Internal Server Error
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Data_Sense/Failed_to_Load_Data_Sense_Status_-_Internal_Server_Error
      Applies to Data Sense Issue When accessing Data Sense Instance GUI over IP or Host name, following error is displayed: Failed to Load Data Sense Status. INTERNAL SERVER ERROR
    • Unable to mount NTFS security style Qtree with BlueXP Classification - Data Sense
      https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/Unable_to_mount_NTFS_security_style_Qtree_with_BlueXP_Classification_-_Data_Sense
      Applies to Blue XP Classification When attempting to move data using BlueXP Classification, client receives the following error: [Errno 13] Permission denied: '/tmpmounts/pid_579/<filer IP>/<parent_vo...Applies to Blue XP Classification When attempting to move data using BlueXP Classification, client receives the following error: [Errno 13] Permission denied: '/tmpmounts/pid_579/<filer IP>/<parent_volume>/<qtree_name>' Make sure Data Sense has read&write permissions for the source & destination location. The action was not performed. No issues when volume is unix security style unix-win name-mapping is configured as expected. Mounting manually to the qtree path works (able to mount/read/write).