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    • How to adjust heap size in NetApp Cloud Sync based on File count at one directory level
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Adjusting_heap_size_in_NetApp_Cloud_Sync_based_on_File_count_at_one_directory_level
      Applies to NetApp Cloud Sync Description NetApp Cloud Sync migrations involving a high file count in a single directory can cause slow syncs, the relationship appearing to "hang", or not progressing a...Applies to NetApp Cloud Sync Description NetApp Cloud Sync migrations involving a high file count in a single directory can cause slow syncs, the relationship appearing to "hang", or not progressing as rapidly as expected This may require a heap-size adjustment increase to handle the challenges with high file count at one directory level flat (not nested) The following article is designed to assist in updating heap size
    • Cloud Sync reports ECONNRESET and SOCKET HANG UP errors
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Cloud_Sync_reports_ECONNRESET_and_SOCKET_HANG_UP_errors
      Applies to Cloud Sync Issue Cloud Sync relationships reports following errors: Error: ECONNRESET Error: socket hang up
    • NetApp Cloud Sync fails with error: "erofs: Read-only file system"
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/NetApp_Cloud_Sync_fails_with_error__erofs__Read_only_file_system
      Applies to NetApp Cloud Sync (Cloud Sync) Cloud Volumes Service for AWS Issue Data sync fails at the stage of Copy. By clicking View details about the sync failures, the Failure Reason reports "erofs:...Applies to NetApp Cloud Sync (Cloud Sync) Cloud Volumes Service for AWS Issue Data sync fails at the stage of Copy. By clicking View details about the sync failures, the Failure Reason reports "erofs: Read-only file system".
    • Mounting cifs share on Linux/Unix client fails with "permission denied" error
      https://kb.netapp.com/Cloud/Cloud_Volumes_ONTAP/Not_able_to_mount_cifs_share_on_Linux_Unix_client_with_permission_denied_error
      Applies to ONTAP 9 SAMBA mount Issue When trying to mount cifs share on Linux client using domain\user1 , it fails with error: mount error(13): Permission denied Refer to the mount.cifs(8) manual page...Applies to ONTAP 9 SAMBA mount Issue When trying to mount cifs share on Linux client using domain\user1 , it fails with error: mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
    • What type of workloads are not suitable for data migration using NetApp BlueXP Copy & Sync?
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/What_type_of_workloads_are_not_suitable_for_data_migration_using_CloudSync
      Applies to NetApp BlueXP Copy & Sync Answer NetApp BlueXP Copy & Sync supports different types of source workloads However, its performance usually degrades when the workloads are: Live databases Live...Applies to NetApp BlueXP Copy & Sync Answer NetApp BlueXP Copy & Sync supports different types of source workloads However, its performance usually degrades when the workloads are: Live databases Live datasets (like running VMDKS) High change rate file systems Video Streams A large amount (ranged in millions) of small files (less than 1 MB) Additional Information
    • Cloud Sync failed with Error: no such file or directory, open './vault/keys.json'
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Cloud_Sync_failed_with_Error__no_such_file_or_directory_open__vault_keys_json
      Data Broker logs show error "errno: -2, code: 'ENOENT', syscall: 'open', path: './vault/keys.json'" [ERROR] [MASTER] [0] [2789] Got unhandled rejection { p: Promise { <rejected> [Error: ENOENT: no suc...Data Broker logs show error "errno: -2, code: 'ENOENT', syscall: 'open', path: './vault/keys.json'" [ERROR] [MASTER] [0] [2789] Got unhandled rejection { p: Promise { <rejected> [Error: ENOENT: no such file or directory, open './vault/keys.json'] { errno: -2, code: 'ENOENT', syscall: 'open', path: './vault/keys.json' } }, reason: [Error: ENOENT: no such file or directory, open './vault/keys.json'] { errno: -2, code: 'ENOENT', syscall: 'open', path: './vault/keys.json' } }
    • Scan fails with Error connect ECONNREFUSED
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Scan_fails_with_Error_connect_ECONNREFUSED
      Applies to Cloud Sync Issue The scan fails on some items with Error connect ECONNREFUSED
    • Cloud Sync: Slow transfer from ANF to Blob
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Cloud_Sync__Slow_transfer_from_ANF_to_Blob
      Applies to Azure NetApp Files Azure Blob Storage Cloud Sync Issue Transfer from Azure Blob to ANF(Azure NetApp Files) takes twice as long as from ANF to Blob
    • Cloud Sync - Sync failing with EBUSY: resource busy or locked errors
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Cloud_Sync_Sync_failing_with_EBUSY__resource_busy_or_locked_errors
      sdfsdffd/logs/data-broker.log.7:[2023-10-22T23:00:27.188] [ERROR] [MASTER] [0] [5044] failed cleaning relationship: 64c36e5d3f499a733be47579 resources with scanner queue https://sqs.us-east-1.amazonaw...sdfsdffd/logs/data-broker.log.7:[2023-10-22T23:00:27.188] [ERROR] [MASTER] [0] [5044] failed cleaning relationship: 64c36e5d3f499a733be47579 resources with scanner queue https://sqs.us-east-1.amazonaws.com/6757656/CS-PROD_SCANNER_64c36e5d3f499a733be47579_767676787 and transferrer queue https://sqs.us-east-1.amazonaws.com/6757656/CS_prod_transferrer_64c36e5d3f499a733be47579_767676787 [Error: EBUSY: resource busy or locked, rmdir 'mnt/64c36e5d3f499a733be47579/src'] { errno: -16, code: 'EBUSY', sy…
    • Cloud Sync databroker Azure nfs mount fails with timed out message
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Cloud_Sync_databroker_Azure_nfs_mount_fails_with_timed_out_message
      Applies to BlueXP Cloud Sync Databroker Azure Issue Mount fails with error Failed to mount target: Command execution: mount 10.x.x.x:'/mount' mnt/xxxxxxxxxxxxxxxxxxxx_trg -o soft,timeo=600,retrans=1,s...Applies to BlueXP Cloud Sync Databroker Azure Issue Mount fails with error Failed to mount target: Command execution: mount 10.x.x.x:'/mount' mnt/xxxxxxxxxxxxxxxxxxxx_trg -o soft,timeo=600,retrans=1,sec=sys,vers=3 - timed out
    • NetApp Cloud Sync fails with error "enoent: No such file or directory"
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/NetApp_Cloud_Sync_fails_with_error_enoent_No_such_file_or_directory
      The message enoent is presented when the source is live and files are being written/deleted while sync is running