Applies to AVA400 AVA800 OST Protocol Description OST protocol support is available from AltaVault software version 4.2 and onwards. OST server messages are logged to the AltaVault syslog on the appli...Applies to AVA400 AVA800 OST Protocol Description OST protocol support is available from AltaVault software version 4.2 and onwards. OST server messages are logged to the AltaVault syslog on the appliance. These are found in /var/log/messages or the messages file in the AltaVault system dump. Some cases may require the collection of the AltaVault OST Plug-in logs for further investigation.
Applies to AltaVault Issue RFSD process crashes with the error KeyValueStore::DbError Manually restarting the optimization service fails. Appliance health is degraded.
Customer is not able to connect to the cloud provider and that is required for the Storage Optimization Service to work correctly. Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) (00:25:58....Customer is not able to connect to the cloud provider and that is required for the Storage Optimization Service to work correctly. Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) (00:25:58.759472): connect to XXX.XXX.XXX.XXX port 443 failed: Connection timed out Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) (00:25:58.759499): Failed to connect to s3-(REGION)-2.amazonaws.com port 443: Connection timed out
Applies to AltaVault Amazon Web Services (AWS) ONTAP 9 Issue We have a notification from AWS that it would be moving it’s default certificates of S3 to Amazon trust services, this activity would be ca...Applies to AltaVault Amazon Web Services (AWS) ONTAP 9 Issue We have a notification from AWS that it would be moving it’s default certificates of S3 to Amazon trust services, this activity would be carried out by AWS from March 2021. Since we are utilizing NetApp through which the data is pushed to S3 Glacier, we need to have a confirmation from NetApp that there would not be any breakage in the service flow.
Applies to AVA400 AVA800 AVA-v Description If you are experiencing a problem with your AltaVault, please send a system dump (sysdump) to help NetApp Support diagnose the issue.
AltaVault AVA400 and AVA800 is comprised of a single 'head unit' and one or more shelves. These raidgroups are independent RAID 6 logical disks that are used together with round-robin loading to form ...AltaVault AVA400 and AVA800 is comprised of a single 'head unit' and one or more shelves. These raidgroups are independent RAID 6 logical disks that are used together with round-robin loading to form the local cache. One of the raidgroups has extra partitions to hold the AVA operating system and the device will not be able to boot unless it is present. If multiple systems are shipped together, the installer can identify what shelves belong to each AVA.
Applies to AVA400/800 Issue Under the REPORTS > REPLICATION Tab in WebUI it shows: Time to complete replication: Metadata replication is in progress Cloud Synchronized Until: (old date) The Cloud Sync...Applies to AVA400/800 Issue Under the REPORTS > REPLICATION Tab in WebUI it shows: Time to complete replication: Metadata replication is in progress Cloud Synchronized Until: (old date) The Cloud Synchronized date is older than the current date, and it never catches up. The user backed up data is replicated up to date. Only AVA metadata replication is pending
Applies to AVA400 AVA800 Description Some instances may require you to connect to the serial console port on the physical appliances. For example, if you cannot access the AltaVault Web UI or connect ...Applies to AVA400 AVA800 Description Some instances may require you to connect to the serial console port on the physical appliances. For example, if you cannot access the AltaVault Web UI or connect to the management interface via SSH. AltaVault requires an RJ-45 terminated null modem cable, aka rollover cable.
