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    • MetroCluster cluster monitoring failed in OnCommand Unified Manager with error: "Unexpected HTTP response code received for storage-bridge-get-iter"
      https://kb.netapp.com/Cloud/Azure_NetApp_Files/OCUM_with_error__Unexpected_HTTP_response_code_received_for_storage_bridge_get_iter
      Monitoring failed for cluster <cluster_name>. Reason: An internal error has occurred during MetroCluster component fresh. 2020-04-09 00:19:00,028 ERROR [oncommand] [reconcile-1] [<clustre_name>] [c.n....Monitoring failed for cluster <cluster_name>. Reason: An internal error has occurred during MetroCluster component fresh. 2020-04-09 00:19:00,028 ERROR [oncommand] [reconcile-1] [<clustre_name>] [c.n.dfm.collector.OcieJmsListener] Error during MetroCluster component monitoring : MetroCluster component monitoring failed. Zapi execution failed Unexpected HTTP response code received for storage-bridge-get-iter from <cluster_name>: 502
    • Active IQ Unified Manager upgrade fails if the MySQL 8.0 Community repository is not installed
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Active_IQ_Unified_Manager_upgrade_fails_if_the_MySQL_8.0_Community_repository_is_not_installed
      Applies to Active IQ Unified Manager (AIQUM) 9.7 Issue The Active IQ Unified Manager upgrade fails with a message to install the MySQL 8.0 Community repository.
    • Active IQ Unified Manager install fails to start the services due to missing files
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Active_IQ_Unified_Manager_install_fails_to_start_the_services_due_to_missing_files
      The ActiveIQ Unified Manager install fails and the server and acquisition services will not start. When checking the install or upgrade log located in /var/log/ocum, it is seen that one or more files ...The ActiveIQ Unified Manager install fails and the server and acquisition services will not start. When checking the install or upgrade log located in /var/log/ocum, it is seen that one or more files are missing. May 02 20:36:41 servername.abc.com systemd[1195]: Failed at step EXEC spawning /opt/netapp/systemd/system/ocie: No such file or directory May 02 20:36:41 servername.abc.com systemd[1]: Failed to start LSB: OnCommand Platform Server.
    • AIQUM data acquisition is unstable due to scale issues
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/AIQUM_data_acquisition_is_unstable_due_to_scale_issues
      Applies to ActiveIQ Unified Manager (AIQUM) 9.x OnCommand Unified Manager 9.x AIQUM displays the message Insufficient Historical Data when trying to view the Volume Capacity Used historical charts for...Applies to ActiveIQ Unified Manager (AIQUM) 9.x OnCommand Unified Manager 9.x AIQUM displays the message Insufficient Historical Data when trying to view the Volume Capacity Used historical charts for the 1 week or 1 month time frames. Operation State of some clusters is Failed on Cluster Setup page au.log frequently shows WARN with Data source is already performing a poll of netappfoundation or Data source is already performing a poll of netappstorageperformance. Therefore this poll is skipped.
    • Why "LUN Offline" event is not generated in the OnCommand Unified Manager?
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Why_LUN_Offline_event_is_not_generated_in_the_OnCommand_Unified_Manager
      Applies to OnCommand Unified Manager 9.x Active IQ Unified Manager 9.X Answer To avoid additional noise, the "LUN Offline" event is generated only when LUN is mapped to the initiator group. Additional...Applies to OnCommand Unified Manager 9.x Active IQ Unified Manager 9.X Answer To avoid additional noise, the "LUN Offline" event is generated only when LUN is mapped to the initiator group. Additional Information Add your text here.
    • OCUM fails to monitor the cluster when one of the nodes is in uneligible state
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/OCUM_fails_to_monitor_the_cluster_when_one_of_the_nodes_is_in_uneligible_state
      2020-08-12 05:57:04,193 ERROR [umadmin] [job-326] [refresh(cluster=%cluster_name%)|forceAcquisition] [com.netapp.dfm.job.JobEngine] Error executing job 929c0a0fc57e14bc:1c44b14f:173d8837f89:-7f9f task...2020-08-12 05:57:04,193 ERROR [umadmin] [job-326] [refresh(cluster=%cluster_name%)|forceAcquisition] [com.netapp.dfm.job.JobEngine] Error executing job 929c0a0fc57e14bc:1c44b14f:173d8837f89:-7f9f task 929c0a0fc57e14bc:1c44b14f:173d8837f89:-7fa1: Errors reported on acquisition with start time 05:56:35.844: [storage-shelf-list-info; errno: 14007, reason: Node is not healthy, storage-adapter-get-adapter-info; errno: 14007, reason: Node is not healthy]
    • AIQUM shows Package still being processed or data source is already performing poll which leads to polling being skipped
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/AIQUM_shows_Package_still_being_processed_or_data_source_is_already_performing_poll_which_leads_to_polling_being_skipped
      Applies to ActiveIQ Unified Manager (AIQUM) 9.x OnCommand Unified Manager (OCUM) 9.x Cluster and vCenter performance polling in AIQUM was interrupted due to one or more reasons: The cluster datasource...Applies to ActiveIQ Unified Manager (AIQUM) 9.x OnCommand Unified Manager (OCUM) 9.x Cluster and vCenter performance polling in AIQUM was interrupted due to one or more reasons: The cluster datasource credentials or hostname / IP were updated A "Rediscover" for the cluster was triggered while a poll was in progress One or more services in AIQUM crashed and recovered automatically Communication with the cluster was interrupted The cluster was upgraded The cluster management lif was down
    • List of CIFS shares is not displayed in the AIQ Unified Manager because of the duplicated cifs server name
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/List_of_CIFS_shares_is_not_displayed_in_the_AIQ_Unified_Manager_because_of_the_duplicated_cifs_server_name
      Active IQ Unified Manager (AIQUM) 9.x CIFS List of CIFS shares is not displayed in the AIQUM Web UI The CIFS protocol status for the same SVM is displayed as offline The similar output will be present...Active IQ Unified Manager (AIQUM) 9.x CIFS List of CIFS shares is not displayed in the AIQUM Web UI The CIFS protocol status for the same SVM is displayed as offline The similar output will be present in the ONTAP cli output cluster1::> cifs server show -fields cifs-server 3 entries were displayed. cluster1::> cifs share show -fields cifs-server vserver share-name cifs-server cifsdefaut c$ CHECKME cifsdefaut ipc$ CHECKME vs0 c$ 0EA6504BBD37D4D vs0 ipc$ 0EA6504BBD37D4D 7 entries were displayed.
    • AIQUM fails to expand the data disk with an error that e2fsck needs to run
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/AIQUM_fails_to_expand_the_data_disk_with_an_error_that_e2fsck_needs_to_run
      Applies to ActiveIQ Unified Manager (AIQUM) 9.x Expanding the data disk for the ActiveIQ Unified Manager vApp fails. When checking the extend log located in /var/log/ocum, the error is: resize2fs: Cou...Applies to ActiveIQ Unified Manager (AIQUM) 9.x Expanding the data disk for the ActiveIQ Unified Manager vApp fails. When checking the extend log located in /var/log/ocum, the error is: resize2fs: Could not allocate block in ext2 filesystem while trying to resize /dev/data-vg/lv2 Please run 'e2fsck -fy /dev/data-vg/lv2' to fix the filesystem after the aborted resize operation. Resizing the filesystem on /dev/data-vg/lv2 to 2147479552 (1k) blocks.
    • Active IQ Unified Manager virtual appliance upgrade fails with error: "Failed to Upgrade platform_base"
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/Active_IQ_Unified_Manager_upgrade_fails_with_error__Failed_to_Upgrade_platform_base
      Jun 10 19:10:33 ocum systemd[1]: [0;1;39mmysql.service: Unit entered failed state.[0m Jun 10 19:10:33 ocum systemd[1]: [0;1;39mmysql.service: Failed with result 'signal'.[0m dpkg: error processing pac...Jun 10 19:10:33 ocum systemd[1]: [0;1;39mmysql.service: Unit entered failed state.[0m Jun 10 19:10:33 ocum systemd[1]: [0;1;39mmysql.service: Failed with result 'signal'.[0m dpkg: error processing package mysql-community-server (--configure): subprocess installed post-installation script returned error exit status 1 dpkg: dependency problems prevent configuration of mysql-server: mysql-server depends on mysql-community-server (= 8.0.21-1debian10); however: Package mysql-community-server is not …
    • How to migrate a Linux or OVA backup onto a Virtual Machine for restore in Active IQ Unified Manager 9.8 or older
      https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/How_to_migrate_a_Linux_or_OVA_backup_onto_a_Virtual_Machine_for_restore_in_Active_IQ_Unified_Manager_9.8_or_older
      Applies to Up to Active IQ Unified Manager 9.8 Linux and OVA deployments Note: For Active IQ Unified Manager 9.9, refer to the following article. How to restore an Active IQ Unified Manager 9.9 applic...Applies to Up to Active IQ Unified Manager 9.8 Linux and OVA deployments Note: For Active IQ Unified Manager 9.9, refer to the following article. How to restore an Active IQ Unified Manager 9.9 application backup Description Database restore is the process of restoring an existing Unified Manager backup file to the same or a different Unified Manager server. You can perform the restore operation from the Unified Manager console.