Applies to Active IQ This article describes the procedure that should be followed to report an issue with Active IQ. If your access level shows Customer, click here to select the category AutoSupport ...Applies to Active IQ This article describes the procedure that should be followed to report an issue with Active IQ. If your access level shows Customer, click here to select the category AutoSupport and the sub-category that best describes your issue. If your access level shows Reseller, click here to create a helpdesk ticket for any MyASUP Tool related issues. For ASUP data issues, click here to select the category AutoSupport and the sub-category that best describes your issue.