Snapshot dismount fails during verification
Applies to
- SnapDrive for Windows (SDW) 7.1.5 and above
- SnapManager for Exchange (SME) 7.2 and above
Issue
- SDW fails to dismount snapshot during verification
- Error in SME job report:
[22:51:48.434] Dismounting LUN [mountpoint] of Snapshot [snapshot_name]...
[22:51:53.333] [SnapDrive Error]:The requested operation is not supported.
(SnapDrive Error Code: 0xc0040457)
[22:52:05.799] [SnapDrive Error]:The requested operation is not supported. - Error seen at the same time in SDW log:
09/05-22:52:05.362 PID:13100 TID:7236 filer.cpp@11583 CFilerRollingRock1::NA_SERVER_INVOKE_WRAPPER - results not ok:13011
09/05-22:52:05.362 PID:13100 TID:7236 filer.cpp@11737 Volume name for finding NDM vol status=
09/05-22:52:05.362 PID:13100 TID:7236 filer.cpp@12413 zapi_volume_get_iter: no volume parameter given, volume-get-iter failed, filer=SVM-iSCSI error code=13011 error description=HTTP POST - Bad request
09/05-22:52:05.362 PID:13100 TID:7236 localerror.cpp@82 Is_VDS_ITF_Error(): false.
09/05-22:52:05.362 PID:13100 TID:7236 localerror.cpp@94 Is_WMI_ITF_Error(): false.
09/05-22:52:05.362 PID:13100 TID:7236 filer.cpp@12414 An attempt to obtain list of volumes on the storage system 'SVM_name' failed. Error code: 13011. Error description: HTTP POST - Bad request.
HRESULT 0xc0040331.
09/05-22:52:05.362 PID:13100 TID:7236 localerror.cpp@82 Is_VDS_ITF_Error(): false.
09/05-22:52:05.362 PID:13100 TID:7236 localerror.cpp@94 Is_WMI_ITF_Error(): false.
09/05-22:52:05.362 PID:13100 TID:7236 virtual_disk_set.cpp@939 virtual_disk_t::update_2nd_pass_functor::operator(): ERROR: caught exception
09/05-22:52:05.362 PID:13100 TID:7236 System.cpp@2816 Failed to update virtual disk info on first pass, device path: 'devide_path', lun path 'LUN_path', error code 0xc0040331, error description 'An attempt to obtain list of volumes on the storage system 'SVM_name' failed. Error code: 13011. Error description: HTTP POST - Bad request.