Skip to main content
NetApp Knowledge Base

SnapDrive loses Transport Protocol Settings after reboot if SVM management LIF is unreachable

Views:
547
Visibility:
Public
Votes:
3
Category:
snapdrive-for-windows
Specialty:
legacy
Last Updated:

Applies to

SnapDrive for Windows (SDW)

Issue

  • SnapDrive loses Transport Protocol Settings after reboot if the SVM management LIF is unreachable.
  • The following error message is reported in the Snpdrvdbg.log:
    Failed to get Data ONTAP version running on the storage system <SVM>.
    Error Description: Can't connect to host (err=-11004).
     HRESULT 0xc0040321.
  • Or the following error message can be seen, if RPC default is active, also in the SnpDrvDbg.log:

    Unable to get filer version for '<SVM>'. Error: RPC Error - The RPC server is unavailable.
    Failed to get Data ONTAP version running on the storage system <SVM> as it is not reachable. Ensure proper network connectivity and make sure the name resolution is working properly.

    Related articles:
    https://kb.netapp.com/support/index?page=content&id=2012671
     HRESULT 0xc0041085.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.