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SMHV backup fails with error SnapManager for Hyper-V is not licensed on the host or in the Storage System, backup is aborted

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Category:
snapmanager-for-hyper-v
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legacy
Last Updated:

Applies to

SnapManager for Hyper-V (SMHV)

Issue

  • SMHV backup fails with following message. SnapManager for Hyper-V is not licensed on the host or in the Storage System, backup is aborted

bb7ddfa0-f1e1-4db8-bf50-444579c7ef6f.png

SnapMgrServiceHostDbg.log :

ProcessID= <PID> ThreadID= <TID> SnapManager for Hyper-V is not licensed on the host or in the Storage System, backup is aborted

ProcessID= 5076 ThreadID= 34 SmConfigurationManager::IsFilerLicensed called with filer = '<SVM>'
ProcessID= 5076 ThreadID= 34 Checking smhv license
ProcessID= 5076 ThreadID= 34 SmConfigurationManager::IsFilerLicensed returned values = False
ProcessID= 5076 ThreadID= 34 IsFilerLicensed returned False
ProcessID= 5076 ThreadID= 34 For filer name = '<SVM>' license status returned is False
ProcessID= 5076 ThreadID= 34 SmConfigurationManager::IsProductLicensed returned values = False
ProcessID= 5076 ThreadID= 34 SnapManager for Hyper-V is not licensed on the host or in the Storage System, backup is aborted

On ONTAP controller:  Licenses owner is set to "none"

::> license show
  (system license show)

Serial Number: 1-80-000011
Owner: AFF250
Installed License: -
Capacity: -
Package           Type     Description           Expiration
----------------- -------- --------------------- -------------------
Base              site     Cluster Base License  -

Serial Number: 1-81-00000000000007921xxxxxxx
Owner: none
Installed License: Legacy Key
Capacity: -
Package           Type     Description           Expiration
----------------- -------- --------------------- -------------------
NFS               license  NFS License           -
CIFS              license  CIFS License          -
iSCSI             license  iSCSI License         -
FCP               license  FCP License           -
SnapRestore       license  SnapRestore License   -
SnapMirror        license  SnapMirror License    -
FlexClone         license  FlexClone License     -
SnapVault         license  SnapVault License     -

 

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