What log files are required to troubleshoot Unified Manager installation issues on Windows?
Applies to
- Active IQ Unified Manager 9.6 and later
- OnCommand Unified Manager 9.5 and earlier
Answer
Please collect the following data and contact NetApp Technical Support.
- Screenshot of Installation Wizard
msinfo.txt
generated by running command "msinfo32 /report msinfo.txt
"- Windows Event Logs (System / Application) exported both with evtx and csv
- The following files
C:\Program Files\NetApp\ocum\etc\ocum.conf
C:\Program Files\NetApp\log\*
C:\ProgramData\MySQL\MySQL Installer for Windows\Logs\*
C:\ProgramData\MySQL\MySQLServerData\Data\*.err
C:\ProgramData\MySQL\MySQLServerData\Data\*.log
C:\ProgramData\NetApp\OnCommandAppData\au\log\*
C:\ProgramData\NetApp\OnCommandAppData\ocie\log\*
C:\ProgramData\NetApp\OnCommandAppData\ocum\log\*
Additional Information
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