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The installation of OnCommand Insight Data Warehouse hangs because of antivirus

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oncommand-insight-data-warehouse
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oci
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Applies to

  • OnCommand Insight Server (OCI)
  • OnCommand Insight Data Warehouse (DWH) 

 

Issue

  • The installation of DWH hangs
  • From the installer script output you see repetitively:

Installer is no longer responding.

  • Errors related to the Windows Installer package reported in oci_installer.log

MSI (s) (7C:C0) [12:02:12:832]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action StartServer, location: E:\Program Files\SANscreen\, command: **********
MSI (s) (7C:C0) [12:02:32:441]: Note: 1: 2205 2: 3: Error
MSI (s) (7C:C0) [12:02:32:441]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (7C:C0) [12:02:32:441]: Product: OnCommand Insight 7.3.15 (249) -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action StartServer, location: E:\Program Files\SANscreen\, command: **********

 

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