Skip to main content
NetApp Knowledge Base

The installation of OnCommand Insight Data Warehouse hangs because of antivirus

Views:
326
Visibility:
Public
Votes:
0
Category:
oncommand-insight-data-warehouse
Specialty:
oci
Last Updated:

Applies to

  • OnCommand Insight Server (OCI)
  • OnCommand Insight Data Warehouse (DWH) 

 

Issue

  • The installation of DWH hangs
  • From the installer script output you see repetitively:

Installer is no longer responding.

  • Errors related to the Windows Installer package reported in oci_installer.log

MSI (s) (7C:C0) [12:02:12:832]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action StartServer, location: E:\Program Files\SANscreen\, command: **********
MSI (s) (7C:C0) [12:02:32:441]: Note: 1: 2205 2: 3: Error
MSI (s) (7C:C0) [12:02:32:441]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (7C:C0) [12:02:32:441]: Product: OnCommand Insight 7.3.15 (249) -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action StartServer, location: E:\Program Files\SANscreen\, command: **********

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.