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OnCommand Unified Manager upgrade to 7.3 fails with message 'Setup failed to start UM services'

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Applies to

OnCommand Unified Manager upgrade to 7.3

Issue

When upgrading OnCommand Unified Manager (UM) to 7.3, the installer remains at this message for about 12 minutes:

Starting UM Services. This may take couple of minutes. Please wait...

1074967-1.jpg

After 12 minutes, it then displays the following message:

Setup failed to start UM services. Setup will exit now. Refer log for more details.

1074967-2.jpg

 

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