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OnCommand Unified Manager event 'Database Backup Failed', 'Reason: Failed to create database backup using mysql utility'

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Applies to

OnCommand Unified Manager 6.x

Issue

OnCommand Unified Manager is logging this event:

Event Name:          Database Backup Failed
Event Description:   Backup creation status.
Event Condition:     Daily database backup 'UM_7.2_backup_unix_04-14-2018-12-15.7z' creation failed. Reason: Failed to create database backup using mysql utility.

Scheduled backup fails with the following error during the database backup:

' Daily database backup 'UM_7.0_backup_unix_.....7z' creation failed. Reason: Failed to create database backup using mysql utility.'

For more details, see the ocumserver-debug.log

mysqldump: Couldn't execute 'show fields from `dictionary`': SELECT command denied to user 'jboss'@'localhost' for table 'dictionary'

ERROR [oncommand] [taskScheduler-2] [Backup|ScheduleBackup] [c.n.d.i.backup.BackupRestoreManager] Error occured while taking mysql dump
mysqldump: Got error: 1049: Unknown database '#mysql50#<Unknown folder name>' when selecting the database

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