- OnCommand Unified Manager (UM) 6.x
- OnCommand Unified Manager (UM) 7.0, 7.1
- The OnCommand Unified Manager (UM) Web User Interface (WebUI) is inaccessible while all services are up and acquisition is successful.
- Upgrading UM from 6.x to 7.0 is successful.
The error seen in the browser is:
500 Internal Server Error. Contact NetApp customer support.
ErrorDetails : Middleware's registry data is possibly corrupted or clientAuth certificates are missing.
Error seen in the reverse proxy (RP) log is similar to the following:
error: Unauthorized request from ::ffff:220.127.116.11 to /registry/
error: AuthorizationError: INVALID_PURPOSE
info: Registry server is up and running at port ===> 8443
error: Unauthorized request from ::ffff:127.0.0.1 to /registry
error: AuthorizationError: DEPTH_ZERO_SELF_SIGNED_CERT
error: [SyntaxError: Unexpected end of input]
info: route initSuccess = false
error: RP is running in Error Mode
The RP logs are located in the following locations:
- Windows Server:
- RHEL / OVA deployments:
To access the logs for OVA deployments, reference the following KB: How to access Active IQ Unified Manager Virtual Machine (OVA) DIAG shell