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Active IQ Unified Manager error when attempting to import a signed certificate

Last Updated:

Applies to

  • Active IQ Unified Manager 9.6+ ( AIQUM )
  • OnCommand Unified Manager 6.x-9.5 ( UM )


  • Certificate Signing Request (CSR) was created through the UM web interface by clicking "Download HTTPS Certificate Signing Request".
  • The CSR was signed with InCommon.
  • When attempting to install the certificate by clicking Install HTTPS Certificate, the following message is reported.

Failed to install certificate: Input certificate's public key differs from the existing certificate's public key. The keys must match.


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