- Data ONTAP 7 and earlier
- Open Systems SnapVault
When opening a case with technical support, a common set of files and output is required.
OSSV troubleshooting data can be obtained either manually or using OSSVINFO.
Obtaining data manually
The following commands need to be executed prior to opening a case (place all the data in the new case before submitting the case):
options snapvault (controller only)
snapvault status -l
snapvault status -c
snapvault snap sched (controller only)
priv set advanced ; snap status (controller only)
qtree status (controller only)
snap list (controller only)
snap list -q (controller only)
version (controller only)
license (controller only)
Secondary system logs
Obtain all the relevant log files from the OSSV secondary systems:
Primary system logs and data
Obtain all the relevant log files and system information from the OSSV primary systems:
- Collect the output from
- Properties of the file system/drive being backed up
- Properties of the file system/drive containing the OSSV agent installation
- On Windows: From My Computer, right-click the drive icon and select
Properties > General
- On UNIX:
- Output from
- Error messages seen on console, if any.
Obtaining data using OSSVINFO
OSSVINFO.sh is included with OSSV 2.6. For earlier versions, it can be obtained by contacting NetApp Technical Support. This executable will automatically execute commands and obtain appropriate log files.
OSSVINFO.exeis supported in Windows 2000, Windows 2003
OSSVINFO.shis supported on Solaris, Linux, IRIX, HP-UX, and AIX systems that have the OSSV agent installed
OSSVINFO syntax, as follows:
- Windows: Run the following from a command shell.
OSSVINFO.exe [-s filer [-l user:password]] ossvinfo
- UNIX: Run the following from a command prompt.
OSSVINFO.sh [-s filer [-l user:password]] ossvinfo
If using the syntax as specified above, the output is saved to a directory called
ossvinfo with the filename
Note: When reporting issues seen in Data ONTAP and AutoSupports are not available, use the -s option to collect information specific to Data ONTAP. OSSVINFO uses RSH to collect the filer's information, so the data should be collected manually if RSH is not enabled or otherwise not available. SSH is not supported by OSSVINFO.