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AutoSupport manifest is reporting collection of files as truncated or skipped in Clustered Data ONTAP 8

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Category:
data-ontap-8
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CORE
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Applies to

  • Clustered Data ONTAP 8
  • ONTAP 9
  • AutoSupport (ASUP)

Issue

  • In certain scenarios, AutoSupport data can be truncated on collection and delivery.
    • Truncation can potentially hinder proactive and reactive support capabilities if certain content in an AutoSupport collection is found to be missing.
    • This might be because the content is too large to fit within the size budget constraints.
  • To determine if AutoSupport data is being truncated, run:

::> manifest show -node * -status *-limit

                            AutoSupport    Collected
Node              Sequence  Body Filename  Size        Status    Error
----------------- --------- -------------- ----------- --------- -----------
node-01     14
                            rdb_dump.txt   1KB collection-truncated-file-size-limit  This log file's contents are truncated.
                            cluster_ha.xml 730KB collection-truncated-file-size-limit  This log file's contents are truncated.

  • To review a specific AutoSupport Sequence, run:

::> system autosupport manifest show -seq-num 14 -fields prio-num,body-file,subsys,status,error,size-collected -subsys mhost -node local
node    seq-num prio-num subsys body-file      size-collected status                          error
------- ------- -------- ------ ------------   -------------- ------------------------------- -----
node-01 14      39       mhost  rdb_dump.txt   1KB            collection-truncated-size-limit ""
node-01 14      40       mhost  cluster_ha.xml 730B           collection-truncated-size-limit ""

  • The manifest information of the AutoSupport message will include one of the following error collection codes:
    • collection-truncated-size-limit
    • collection-skipped-size-limit
    • collection-truncated-time-limit
    • collection-skipped-time-limit
    • delivery-skipped-size-limit
  • Expected behaviors:
    • Some files (e.g. log files) have individual size budgets for AutoSupport collection.
    • If a file collection is truncated because of a file-specific limit, the manifest status for this condition is collection-truncated-file-size-limit.
    • This truncation is expected behavior and can be ignored. Budgets for specific files are hard-coded and not configurable.


 

 

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