Skip to main content
NetApp Knowledge Base

How to manually upload AutoSupport messages to NetApp in Data ONTAP 8.1 and 8.2 7-Mode

  1. Last updated
  2. Save as PDF
Views:
3,683
Visibility:
Public
Votes:
4
Category:
data-ontap-8
Specialty:
7dot
Last Updated:

 

Applies to

  • Data ONTAP 8.2 7-Mode 
  • Data ONTAP 8.1 7-Mode 
  • AutoSupport

Description

For a number of users, it might not be possible for AutoSupport messages to be sent automatically due:

  • The storage system is on a private network and AutoSupport messages cannot be sent to NetApp because of the lack of a physical connection to the Internet.
  • The AutoSupport message is too big in size to fit through the mail servers size filter/policy.
  • AutoSupport messages were not sent for whatever reason, and they need to be collected for analysis.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.