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How to manually upload AutoSupport messages to NetApp in Data ONTAP 8.1 and 8.2 7-Mode

Last Updated:


Applies to

  • Data ONTAP 8.2 7-Mode 
  • Data ONTAP 8.1 7-Mode 
  • AutoSupport


For a number of users, it might not be possible for AutoSupport messages to be sent automatically due:

  • The storage system is on a private network and AutoSupport messages cannot be sent to NetApp because of the lack of a physical connection to the Internet.
  • The AutoSupport message is too big in size to fit through the mail servers size filter/policy.
  • AutoSupport messages were not sent for whatever reason, and they need to be collected for analysis.


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