vCenter information in SolidFire AIQ has not been updated due to NOT_RESPONDING hosts

Applies to

• NetApp HCI
• NetApp SolidFire Active IQ (AIQ)
• There are hosts registered in vCenter that no longer exist

Example: output of dcli com vmware vcenter host list on vCenter
Command> dcli com vmware vcenter host list
|--------|------|----------------|-----------|
|host    |name  |connection_state|power_state|
|--------|------|----------------|-----------|
|host-xxx|host01|NOT_RESPONDING  |           |
|host-xxx|host02|NOT_RESPONDING  |           |
|host-xxx|host03|CONNECTED       |POWERED_ON |
|host-xxx|host04|CONNECTED       |POWERED_ON |
|--------|------|----------------|-----------|

Issue

• Information for vCenter and compute nodes in SolidFire AIQ has not been updated
• mnode_hci-monitor.log on management node (mNode) shows errors:

get_nma_and_mnode_stats-directive-monitor-<vCenter-UUID>:[sf.mon.aiq:post_data:245]DEBUG:Published data to AIQ.  Response [400]
get_nma_and_mnode_stats-directive-monitor-<vCenter-UUID>:[sf.mon.aiq:post_data:247]ERROR:Failed to send support data to AIQ. HTTP response code [400]

SF-VCAlarm-Monitor:[sf.mon.mediator:get_monitor_pairs:104]ERROR:Exception while speaking to dispatcher: 503 Service Unavailable

• At the time of the 503 Service Unavailable error, vpxd.log on vCenter shows error:

error vpxd[21325] [Originator@6876 sub=Vmomi opID=492a9a9] Caught exception while sending activation result; <<xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, <TCP '127.0.0.1 : 8085'>, <TCP '127.0.0.1 : 48066'>>, storageSystem-xxx, vim.host.StorageSystem.GetFileSystemVolumeInfo>, N5Vmomi5Fault11SystemError9ExceptionE(Fault cause: vmodl.fault.SystemError
--> )
--> [context]<CONTEXT>[/context]
error vpxd[21325] [Originator@6876 sub=Http2Session #2 opID=492a9a9] [Stream #70042349] Transaction was destroyed before completing in state: 1; The handler probably needs to be fixed to always complete. Now resetting the stream...