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NetApp HCI error: Power supply [PS1/PS2] input missing or out of range that requires chassis replacement

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element-software
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hci
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Applies to

  • NetApp Element software
  • NetApp SolidFire
  • NetApp HCI
  • NetApp H-series chassis

Description

  • The following alerts were generated in Active IQ for two of the storage nodes that share the same chassis. Both of the storage nodes are alerting for PS1 and PS2 in Active IQ while the H410C Compute nodes could be seen alerting in vCenter.

SFNHWW:SolidFire Alert from hci-storage 1909263 (Node Hardware Fault) Power supply PS1 input missing or out of range.

ID Date Severity Type Node ID Node Name Resolved Resolution Time Error Code Details
3431 2023-03-22T15:26:08.683Z Warning node 9 stg-02 Yes 2023-03-30T21:56:44.531Z powerSupplyError Power supply PS2 input missing or out of range.
3432 2023-03-22T15:26:08.679Z Warning node 9 stg-02 Yes 2023-03-30T21:56:44.532Z powerSupplyError Power supply PS1 input missing or out of range.
3216 2023-03-21T14:26:55.403Z Warning node 1 stg-01 Yes 2023-03-30T21:56:44.529Z powerSupplyError Power supply PS2 input missing or out of range.
3217 2023-03-21T14:26:55.398Z Warning node 1 stg-01 Yes 2023-03-30T21:56:44.530Z powerSupplyError Power supply PS1 input missing or out of range.
  • This is what to look for to verify in Active IQ to see if the nodes are sharing the same chassis. 
HOST Chassis serial/slot type Serial #
esx-01 2219XXXXXXXX / B H410C 221912XXXXXX
esx-02 2219XXXXXXXX / D H410C 221914XXXXXX
stg-01 2219XXXXXXXX / A H410S 221914XXXXXX
stg-02 2219XXXXXXXX / C H410S 221944XXXXXX
  • In some cases you will only see "Hardware event" in Active IQ

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