Multiple H410 nodes reporting power supply unit failure and presence not detected or unknown
Applies to
- NetApp HCI
- Storage Node: H410S (H300S/H500S/H700S)
- Compute Node: H410C
Issue
- Multiple nodes in a 2U, four-node H-Series chassis are reporting Power supply unit (PSU) status as
Unknown
/Not present.
- Nodes in the chassis are powered ON and functioning.
- In IPMI / BMC ,
- Hardware Information page, PSU status shows as Unknown.
- Power Source page, Power supply status shows as Not present.
- Sensor Reading page, the Power supply information is either not displayed or its status shows as
Not present.
- Repeated PSU alerts logged on the node's BMC Health Event Log
Power Supply Failure Detected - Asserted
Power Supply Failure Detected - Deasserted
Note: PSU status screenshots in Additional Information