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HealthCheck running at HCC UI is not responding or stuck

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Category:
netapp-hci
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hci
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Applies to

NetApp HCC

Issue

  • When a health check is triggered from the HCC UI, it never ends and doesn't show any result. Page is showing as loading only
  • Health check and logs of it gathered from https://mnode_IP/storage/1 page showing that it is stuck at the check_upload_speed step lastly:
    • "message": "Running check_upload_speed on node Node <node_hostname> [node_Id].","percent": 77,
    • "<DATE TIME> | 13 | 110590 | MainProcess-HC-<mNode_IP> | validation_checks:249 | INFO | Running check_upload_speed on node Node <node_hostname> [node_Id].","<DATE TIME> | 13 | 110590 | MainProcess-HC-<mNode_IP> | interfaces:147 | INFO | Updating status to : TaskState.running",
  • sfupgradecheck command that is executed from the mNode CLI doesn't fails and gets completed successfully
  • sfupgradecheck command fails with the network ports not allowed

 

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