NetApp HCI Troubleshooting: You encounter error message after attempting management services update after recent cluster upgrade to Element 12
Applies to
- NetApp HCI
- NetApp SolidFire
- NetApp Element software
Description
This article describes the following scenario.
Scenario: After updating cluster to Element 12.0, communication error occurs during updating the management services.
The response from HCC displays as the following:
The following error is in the error log:
401 Client Error: Unauthorized for url: http://hci-cloud-service/cloud/assets/a13aac71-a694-415f-bfa8-4dea8018981e/install"
After updating cluster to Element 12.0, attempting to update the management services using the mNode API method fails with error:
Error: PRECONDITION REQUIRED
Response body:
{
"message": "An error occurred communicating with hci-cloud-service"
}