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NetApp HCI Troubleshooting: You encounter error message after attempting management services update after recent cluster upgrade to Element 12

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Applies to

  • NetApp HCI
  • NetApp SolidFire
  • NetApp Element software

Description

This article describes the following scenario.

Scenario: After updating cluster to Element 12.0, communication error occurs during updating the management services.

The response from HCC displays as the following:
1103531_en_US_DOC-2421_error_image.png
The following error is in the error log:

401 Client Error: Unauthorized for url: http://hci-cloud-service/cloud/assets/a13aac71-a694-415f-bfa8-4dea8018981e/install"

After updating cluster to Element 12.0, attempting to update the management services using the mNode API method fails with error:

Error: PRECONDITION REQUIRED
Response body:
{
  "message": "An error occurred communicating with hci-cloud-service"
}

 

 


 


 

 

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